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Worksheets1.1 & 1.2
Total questions: 20
Worksheet time: 10mins
The study of writing or speaking as a way of communicating information or persuading an individual is _____.
rhetoric
para-language
protocol
etiquette
The purpose of a message that provides information is to _____.
inform
persuade
instruct
respond
How the message is transmitted is the _____.
channel
transilation
sender
decoding
Paralanguage is _____.
the attitude projected with the attitude, tone and pitch of a speakers voice
speaking words to communicate
the enviroment or setting in which communication takes place
nonverbal messages sent through facial expression, gestures, body language or posture
The translation of a message into terms that the receiver can understand is _____.
decode
encode
feedback
rhetoric
The incorporation of written, verbal, visual, and digital communication to provide factual information that is usable in the workplace is _____.
professional communications
verbal communication
public communication
informal communication
Using poor grammar or spelling in a message is an example of _____.
sending barrier
receiving barrier
feedback
encoding
Person who has a message to communicate.
sender
receiver
audience
decoder
Physical space between two individuals.
proxemics or personal space
non verbal communication
informal communication
Sharing of information that conforms to established rules.
formal communication
informal communication
public forum
Receiver's response to the sender that concludes the communication process.
feedback
transmission
encoding
Occurs between the sender and one other person.
inter-personal communication
intra-personal communication
channeling
Art of using good manners in any situation.
etiquette
hospitality
goodwill
Occurs with a group larger than 20 people.
public communication
formal communication
small group communication
Casual sharing of information with no customs or rules involved.
informal communication
public communication
formal communication
Act of sending a message.
transmission
feedback
decoding
Occurs with 3 to 20 people.
small group communication
informal communication
small dicussion
A(n) _______________ is anything that prevents clear, effective communication.
barrier or interference
wall
different idea
When someone laughs at a statement you make, it can mean that the person finds you entertaining or it can mean that the person does not believe you. To convey the real meaning, your statement needs to be taken _____.
in context
as an example of body language
as informal communication
as formal communication
_____ is the advantage an individual or an organization has due to its good reputation.
goodwill
etiquette
protocol
