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Worksheetsoral communication
Total questions: 60
Worksheet time: 34mins
People want to listen to someone who is interesting, relaxed, and uncomfortable.
Communication is defined as: the exchange of information, feelings, thoughts, or ideas.
True
False
One element of communication includes:
sender
smiling face
deaf person
Communication involves the following elements:
sender
message
receiver
feedback
all the above
Which of the following is an example of a rule for effective communication:
The message must be clear
Sender must deliver the message clearly and concisely
Receiver must be able to hear and receive the message
all the above
Touch is a form of communication we talked about in class?
True
False
Which of the following is a barrier to communication?
Deafness
Blind
Aphasia
All the above
Claudia goes to the doctor's office with her 12 year old daughter. Claudia speaks only German. Her daughter speaks German and English. The doctor needs to explain, to Claudia, how to take her new medicine. Which of the following is the best intervention for the doctor to use in order to communicate this information with Claudia?
use written material
use a picture board
use a licensed medical interpreter
use her daughter to relay the information
Choose ALL the appropriate ways to overcome the communication barrier of a person with aphasia/speech impediment:
encourage them to take their time
ask short answer questions
speak slowly and clearly
use braille
In some cultures it't not acceptable to look another person in the eyes. They consider it rude.
True
False
It's important when you're communicating with someone to not send mixed messages. A mixed message is when your words say one thing but, your body language says another:
True
False
Active listening involves:
asking questions
repeating back what the other person said
making eye contact
all the above
When communicating with someone whose in a psychological crisis it's important to:
not tell them they're wrong
remain professional and calm
avoid arguing with them
all the above
Communication involves conveying a message from one person to another through:
writing
speech
tone of voice
all the above
Effective communication involves:
speaking
listening
facial expressions
all the above
Effective communication skills are only important now, while your in school:
True
False
Understanding and developing effective communication skills is helpful now, as a student, and will be helpful later in life:
True
False
True or False: Communication is more than just talking face to face?
True
False
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Good listening skills include what?
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
Three Styles of Communication
Aggressive, Active Listening, communication
Passive, “I” Messages, Assertive
Aggressive, passive, and assertive
None of the above
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
Which of the following is considered a speaking skill?
Make clear, simple statements
Paying attention
Rereading your words before you send a message
Which of the following is considered a listening skill?
Thinking before you speak
Writing clear, simple statements
Paying attention
What is communication?
Two people talking
Asking questions
Expressing information that is clearly understood
Expressing information that is not clearly understood
What are the types of communication?
Face time
Listening
Non verbal & verbal
True or False: Communication is more than just talking face to face?
True
False
Many cars use a keyless entry system, which allows the doors to be locked remotely. To use this system, the driver pushes a button on a small battery-operated device. The button turns on the encoder in the device. A signal is then sent to the car’s electrical system, which activates the locking mechanism.
What is the source in this system?
Many cars use a keyless entry system, which allows the doors to be locked remotely. To use this system, the driver pushes a button on a small battery-operated device. The button turns on the encoder in the device. A signal is then sent to the car’s electrical system, which activates the locking mechanism.
What is the destination in this system?
Effective communication is (select two answers)
Knowing how to be an expert communicator
Understanding emotion and intentions behind the info
Requires to be a good listener and make others feel heard
Both B and C
What are the skills that will help you become a more effective communicator. (Check all that are correct)
Keep stress in check
Pay attention to non-verbal signals
Become an engaged listener
Look for humor in the situation
Assert yourself
Who is person "A" in this conversation? (Hint: Person "A" tells the message)
John: Hello Mrs. Condra, how are you today!
Mrs. Condra: Hello to you too! I'am very good today, and you?
John: I'am actually doing very poorly, I fell in P.E.
Mrs. Condra: Oh... that is too bad.
Mrs. Condra
John
Samantha
Person "A"
Choose which image is an example of electronic communication.
Good communication skills are important when:
A. Making a group decision
B. Handling personal conflicts
C. Answer a and b are both right
D. Neither answer is right
