WorksheetsFront Office Services Tool and Equipment
Total questions: 20
Worksheet time: 7mins
Calculator/Adding Machine
This is a mechanical unit that you can stored the data/files.
It is a preprogrammed device used for regular money transactions with drawer for cash .
This is mechanical or an electronic device that performs calculations or computations.
This is an input device that read a PIN.
Mail and Key rack
all of the above.
This multifunctional rack is used for safekeeping or holding of guests' mails, messages, and room keys.
This tool is used for holding or keeping guest folios by room number at the front desk.
The furniture is placed at a hotel's entrance for checking in or out.
This system displays the status of rooms using color codes.
(a)
It is a preprogrammed device used for regular money transactions with drawer for cash.
Front desk counter
Cash register
Calculator/adding machine
Room rack
This device sends and receives printed pages or graphics over telephone through electronic signals.
fax machine
printer
scanner
telephone
This stand-alone device is linked to a computer used for printing texts or pictures.
Adding machine
Fax machine
Card reader
Printer
This sheets displays the billing statement of a guest.
Folio
Reservation record
Receipt
Color-coded chart
This furniture is placed at a hotel's entrance for checking in or out.
Front desk counter
Mail and key rack
computer
room rack
This equipment is commonly used for storing and processing data.
Adding machine
Card reader
Cash register
computer
At this phase, guest settles his/her account for checking out.
Arrival stage
Departure stage
Pre-arrival stage
Occupancy stage
In this stage, guest sign in the registration record for stamping and record keeping.
arrival stage
departure stage
pre-arrival stage
occupancy stage
What is the color code for the "vacant and clean or ready for use"?
(a)
Give me equipment or tools that you use in pre-arrival stage. Put two checks.
Telephone
mail and key racks
folio
computer
What is the color code for "Occupied room"?
(a)
what is the color code for "Reserved or blocked"?
(a)
what is the color code for "vacant and dirty or not yet ready"?
(a)
This tool is used for filling or keeping guest folios by room number at the front desk.
Fax machine
Guest Folio tray
Room rack
computer
This is an equipment used to convert sound and electrical waves into audible relays for communication.
printer
Fax machine
PIN
Telephone
At this stage, in a non-automated system reservation, requests should be recorded in index cards and then, preregistration activities will be performed.
Arrival activities
Pre-arrival activities
Occupancy Activities
Departure activities
In pre-arrival stage, the people manning this area are tasked to; put two checks
prepare guest accounts and process payments
take and record reservations
provide information about the hotel
facilitate check in and check out procedures.
