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WorksheetsHospitality Quiz - Handling Request
Total questions: 15
Worksheet time: 27mins
Waiter: ...
Guest: Yes, I'd like two orange juice and a plate of fried rice, please.
Are you ready to order, Ma'am?
Please have a seat.
Hope you enjoy the food.
Please help yourself.
Receptionist: Good morning. what can I do for you, Sir?
Guest: I'd like to talk to the manager, please.
Receptionist: ...
Guest: Sure. My name is Hendra.
May I have your name?
Could you call him later?
Have you met him before?
Have you made an appointment?
Receptionist: Pizza Corner. How can I help you?
Customer: I'd like to make an order, please.
Receptionist: Sure. ...
Customer: Two standard size vegetarian pizza, please.
Receptionist: All right.
What would you like to drink?
Do you want me to help you?
What would you like to order?
What would you want me to do?
Room boy: Is there anything else I can do for you, Sir?
Guest: ....
Room boy: All right, Sir
Yes, please bring me clean towel.
No, thank you. I have my own room.
You are very kind.
Don't mention it.
Waiter: Good morning. How can I help you?
Guest: ...
Waiter: Chocolate or cheese?
Guest: Chocolate, please.
I'd like to order some cake, please?
I'd like to confirm my order.
I need to buy some drinks.
I want to reserve a table.
Caller: I'm calling about a product I bought in your store two weeks ago. There is something wrong with the keyboard.
Staff: ... .You can bring the laptop back to our store and let us check it.
I'm sorry. I give up.
I apologize for the inconvenience.
I will listen to you.
Thank you so much.
Customer: Excuse me! Would you mind telling me who the cook is?
Waiter: What's wrong, Sir? Is there anything I can help you with?
Customer: ..., but the chicken is not well-cooked.
Waiter: I really apologize for this mistake. Allow me to get you a better food.
I want to order
I am OK.
I'm afraid
I'm sorry to say this
Visitor :My name is Mrs. Maria from Avon. I’ve got an appointment with the manager.
Secretary : I’m sorry, but the manager is just on the meeting at the moment.
Saying the person isn't avalaible at the moment
Check the customer's information
Establish with your boss whether and when to drop-in visitors
Announce the visitor's appointment
What are the first 3 things you should do when handling a complaint?
Listen, apologise, action
Listen, thank them for bringing it to your attention and apologise
Apologise, listen, seek best solutions
Apologise, seek best solutions, follow up
Apa maksud dari "Guest request help to get luggage from truck of car"? Bagaimana cara kamu meresponnya?
Bagaimana cara kamu merespon jika tamu berkata "Could you fill out the form for me? I hurt my hand"
Bagaimana respon kamu jika tamu berkata "Is it possible to get another pillow? This one is a little bit small"
Jika kamu mendapat pekerjaan dihotel, kira - kira kamu bakal memilih posisi apa?
Receptionist / Front Office / Call Center
Housekeeping
Guest Relation Officer
Concierge
F & B
Alasan kamu lebih memilih posisi itu? Atau Motivasi kamu memilih posisi tersebut?
