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WorksheetsBusiness System Life Cycle & Standard Operating Procedures
Total questions: 10
Worksheet time: 5mins
Service Strategy
Describes an IT organisation’s mid-level approach to providing services.
Describes an IT organisation's low-level approach to providing services
Describes an IT organisation’s high-level approach to providing services.
First, the IT organisation must identify
the IT equipment on site
the market for its services
the staff who will work on the project
The identification of services offerings includes
strategic devices that will constitute those services.
strategic liabilities that will constitute those services.
strategic assets that will constitute those services.
Envisioned services will be added to the
service portfolio
service provider
service people
The overall approach to Service Strategy will include
internal providers, external providers, Government officers
internal providers, external providers, a shared approach, preferred providers
internal providers, external providers, a shared approach, with the competitors
Several practices play a part in determining the overall service strategy, including
financial management, demand management, and risk management.
financial management, supply management, and risk management.
financial management, authoritarian management, and risk management.
Service Design is a stage in the service lifecycle in which
a new or modified service is developed and made ready for the Financial Transition stage
a new or modified service is developed and made ready for the Accounting Transition stage
a new or modified service is developed and made ready for the Service Transition stage
The primary effort of the Service Transition stage is the
design and procurement of the service
design and development of the service
design and implementation of the service
Service Design is a stage in the Service Lifecycle which includes
a new or modified service is developed and made ready for the Service Transition stage
a old or modified service is developed and made ready for the Service Transition stage
a new or modified service is purchased and made ready for the Service Transition stage
Design (and development) of the service includes.
defining service requirements, designing the service items, finding new suppliers for the service, and integrating existing service assets or creating them from scratch into a service.
defining service requirements, designing the service solution, evaluating alternate suppliers of the service, and integrating existing service assets or creating them from scratch into a service.
defining service requirements, designing the service solution, evaluating alternate suppliers of the service, and selling service assets or creating them from scratch into a service.
