NEW
Font size
WorksheetsTHC 106 CHAPTER QUIZ
Total questions: 26
Worksheet time: 7hrs 30mins
The sum of the phenomena and relationships arising from the interaction of tourists, business suppliers, host governments and host communities in the process of attracting and hosting these tourists and other visitors.
Hospitality
Tourism
Global Tourism
Micro Perspective to Tourism & Hospitality
To receive as a guest
Host
Hospitare
Hotiere
Hostia
Scope of Hospitality & Tourism except
Leisure
Food and Beverages
MICE
Clinics
Customer Experience Journey
Customer satisfaction
Moments of Truth
Shift Work
Umbrella
When employees just follow the rules, rather than common sense or their hearts, they come across as cold and uncaring.
Brush-off
Condescension
Apathy
Rulebook
Fastest & largest growing sectors in the hospitality and tourism industry
Travel
Accommodation
MICE
F & B
Meetings, incentives & expositions belong to recreation
False
True
maybe
unkown answer
Customers’ questions and issues are important to them, and they expect that those questions and issues will be important to the people they do business with. When employees don’t seem to care — perhaps because they’re preoccupied or express no emotion in their tone — customers will be upset.
Robotics
Coldness
Apathy
Condescension
This often comes in the form of phone, where customers can’t dial through to a person.
Brush-off
Coldness
Robotics
Apathy
Consists of numerous walls—many of them parallel to each other—built over some two millennia across northern China and southern Mongolia.
Romans
Monaco
Great wall of china
Holy Land
This sacred space, the main monotheistic faiths believe, God entered into a relationship with the human race.
Monaco
Bay of naples
Holy Land
Great wall of china
Core of the Roman Republic and the Roman Empire between the 4th century BC and the 5th century AD.
Monaco
great wall of china
Bay of naples
Greece
Olympic Games held every six years. To respect the ancient origins of the Olympic Games, which were held every six years at Olympia.
True
False, every 5 years
False, every 4 years
Unknown Answer
Tourism to exotic or threatened ecosystems to observe wildlife or to help preserve nature
Sustainable Tourism
EcoTourism
AgriTourism
Green Tourism
A holiday during which you travel on a ship or boat and visit a number of places.
Leisure
Cruising
Tourism
Sea Tourism
Which permits travel through 33 European countries on nearly all railroads and several shipping lines
Global Pass
Euro Pass
Eurail Global Pass
Pass Slip
Now the world's largest cruise ship.
Royal Caribbean International
Symphony of the seas
Harmony of the seas
Oasis of the seas
In 2010, _______________ was the first cruise line to partner with Starbucks, offering a storefront experience.
Holland American Lines
Disney Cruises
Royal Caribbean International
Silver cruises
World's Largest Cruise Destination
The Bermuda
The Caribbean
The Island
The Seas
Are located on principle highways and road junctions
Hotel
Motel
Convention Hotel
Condotel
Owner or Runs a Hotel.
Hotelier
Hotel Lier
Restaurateur
Hotel Management
Universal Language of Hospitality.
English
Service
Smile
Customer
Scope of Hospitality and Tourism involved in the activity of leisure.
Travel
Lodging
Recreation
Assembly & Event Management
Largest and fastest growing industry in the world thus it is a great time to be considering a career in this field.
Tourism
Hospitality
Global Tourism
Global Hospitality
Pineapple's CRWON symbolizes?
Brave
Rich
Royalty
Attentiveness
BONUS QUESTION(Why pineapple is the symbol of hospitality)
Due to its association with warmth and friendliness
Due to its association with taste & Size
Due to its association with firm & attentiveness
Due to its association with the shape, color & taste
