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Worksheets

Workplace Conflicts

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Due to disagreements in goals, facts or expectations are

a)

argument

b)

workplace conflict

c)

breach of contract

d)

customer service

2.

Conflict can empower a group as well as destroy it

a)

True

b)

False

3.

Conflict is normal and inevitable process in an organization

a)

True

b)

False

4.

Objective to win and make the other lose no matter the expense is

a)

compensation

b)

pride

c)

competition

d)

jealousy

5.

Finding the middle ground in a conflict is

a)

avoid conflict

b)

compromise conflict

c)

manage conflict

d)

process conflict

6.

Who must act as referees to solve employee conflicts and guard against losing their temper

a)

employees

b)

supervisor

c)

customers

d)

friend

7.

What are some sources of conflict

a)

communication

b)

jealousy

c)

pride

d)

all of the above

8.

Conflict rarely resolves itself in fact conflict normally escalates if not dealt with proactively and properly

a)

True

b)

False

9.

To fight against

a)

pride

b)

performance discrepancies

c)

opposing positions

d)

power struggle

10.

Conflict is when two people or groups disagree, and disagreement causes friction

a)

True

b)

False

11.

When you let your emotions drive your decision, it can cause conflict in the workplace

a)

True

b)

False

12.

What is conflict that arise between two people who work together but just don't care for each other

a)

emotions

b)

communication

c)

structure

d)

personal variables

13.

Failure to communicate for fear being put down

a)

jealousy

b)

ego

c)

pride

d)

compensation

14.

Thinking you are better and smarter than your colleagues are

a)

pride

b)

ego

c)

opposing position

d)

competitive tensions

15.

Behavior can be

a)

actions

b)

reactions

c)

statements

d)

all of the above