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WorksheetsWorkplace Conflicts
Total questions: 15
Worksheet time: 8mins
Due to disagreements in goals, facts or expectations are
argument
workplace conflict
breach of contract
customer service
Conflict can empower a group as well as destroy it
True
False
Conflict is normal and inevitable process in an organization
True
False
Objective to win and make the other lose no matter the expense is
compensation
pride
competition
jealousy
Finding the middle ground in a conflict is
avoid conflict
compromise conflict
manage conflict
process conflict
Who must act as referees to solve employee conflicts and guard against losing their temper
employees
supervisor
customers
friend
What are some sources of conflict
communication
jealousy
pride
all of the above
Conflict rarely resolves itself in fact conflict normally escalates if not dealt with proactively and properly
True
False
To fight against
pride
performance discrepancies
opposing positions
power struggle
Conflict is when two people or groups disagree, and disagreement causes friction
True
False
When you let your emotions drive your decision, it can cause conflict in the workplace
True
False
What is conflict that arise between two people who work together but just don't care for each other
emotions
communication
structure
personal variables
Failure to communicate for fear being put down
jealousy
ego
pride
compensation
Thinking you are better and smarter than your colleagues are
pride
ego
opposing position
competitive tensions
Behavior can be
actions
reactions
statements
all of the above
