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Workplace Behavior/Business Correspondence

Total questions: 20

Worksheet time: 3600secs

Name
Class
Date
1.

What is employers most valued quality in an employee?

a)

Willingness to follow directions

b)

Having initiative

c)

Cooperativeness

d)

Self Management

2.

Business Letters and emails are broken up into ____________ parts.

a)

3

b)

4

c)

2

3.

The return address should be flushed to the ______________ in a business letter.

a)

Left

b)

Center

c)

Right

4.

"Hey There" is an acceptable greeting (salutation in an email.

a)

True

b)

False

5.

You cannot use contractions in an email.

a)

True

b)

False

6.

You should respond to your email in _______ hours.

a)

48

b)

24

c)

12

7.

You should avoid emojis and emoticons in an email.

a)

True

b)

False

8.

It's good to have someone to proofread your emails before sending.

a)

True

b)

False

9.

Your address goes at the (a)   of the page in a business letter.

10.

Always use a decorative font for your emails and business letters.

a)

True

b)

False

11.

Emails should be long and wordy.

a)

True

b)

False

12.

Monitoring my work habits and performance, setting goals for myself, looking to how I can better at what I am doing.

a)

Self Management

b)

Initiative

c)

Cooperativeness

13.

Being positive at work, looking for solutions to problems and only sharing critical comments to my direct manager.

a)

Self Management

b)

Loyalty

c)

Cooperativeness

14.

Your basic outlook on life and your way of looking at people and the world.

a)

Attitude

b)

Loyalty

c)

Cooperativeness

d)

Self Management

15.

Being Direct, honest & polite

a)

Attitude

b)

Loyalty

c)

Assertiveness

d)

Cooperativeness

16.

Criticism presented in a way that can help you learn and grow is (a)   criticism.

17.

What is the first thing you need to do to respond effectively to Criticism?

a)

Listen to the criticism

b)

Make sure you understand the criticism

c)

Identify a solution to the problem

d)

Take action to fix the problem

18.

If you suspect an ethic violation, what should you do first?

a)

Call the TV Station

b)

Put it on Social Media

c)

Contact the HR

d)

Don't do anything at all

19.

Employers are required to pay overtime after how many hours have been worked?

a)

20

b)

40

c)

50

20.

Working environment safety is regulated and monitored by which of the following

a)

Bureau of International Labor Affairs (BILA)

b)

Occupational Safety and Health Administration (OSHA)

c)

Option Center for Disease Control and Prevention (CDC)

d)

Department of Health and Tree Services (DHHS)