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Crisis Management

Total questions: 10

Worksheet time: 8mins

Name
Class
Date
1.

It is a situation-based management system that includes clear roles and responsibilities and process related organisational requirements company-wide.

a)

Crisis assessment

b)

Crisis prevention

c)

Crisis management

d)

Crisis handling

2.

It is a moment of truth that tests a company's readiness, resilience, and character.

a)

Decision

b)

Crisis

c)

Problem

d)

Verdict

3.

A crisis can escalate into a disaster or long-term impediment to business growth if not handled with efficiency and sensitivity to all involved.

a)

True

b)

False

4.

All organizational crises have the potential for grave loss for those who are affected by them.

a)

AMBIGUITY

b)

URGENCY

c)

STRESS AND EMOTIONS

d)

THREAT

5.

Crises situations are also difficult to resolve because of uncertainty and a lack of clarity in the situation.

a)

AMBIGUITY

b)

STRESS AND EMOTIONS

c)

URGENCY

d)

THREAT

6.

9/11 Terrorist Attacks, 2001. Is an example of what causes of crisis.

a)

Failures in the Organizational System

b)

External Threats that undermine the organization

c)

Exacerbation Because of Mismanagement

7.

Occur when an employee or individual who's associated with the company is involved in unethical or illegal misconduct.

a)

Personnel Crisis

b)

Crisis of Malevolence

c)

Natural Crisis

d)

Crisis of deception

8.

The crisis that happens as a result of the extreme tactics employed by a competitor or a miscreant to ruin the business.

a)

Personnel Crisis

b)

Crisis of Malevolence

c)

Natural Crisis

d)

Workplace violence

9.

This stage is also called the prevention stage under phases of crisis.

a)

Planning

b)

Preparedness

c)

Response

d)

Recovery

10.

The crisis preparedness phase is that in which the actual crisis occurs.

a)

True

b)

False