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WorksheetsCustomer needs and Standards
Total questions: 15
Worksheet time: 30mins
Which standard requires a structured Environmental Management system?
ISO 34000
ISO 14001
ISO 9000
ISO 15000
Which standard would ensure that Food in a restaurant is stored in the proper manner?
CCP system
HTTP Protocol
HACCP System
Environment management System
Which standard ensure products consistently meet customer requirements?
ISO 2000
ISO 14001
ISO 9000
ISO 34000
In what year was the Accra Beach Hotel and Spa awarded the Hospitality Assured Certification?
2011
2005
2009
2007
Hospitality Assured is a service standard created in which country?
France
UK
USA
Barbados
Which of the following is a benefit of the ISO 14001 standard
It reduces variability in service
Reduced cases of food poisoning
Increased market share
It attracts eco-tourists
The facility's ability to perform services accurately and on time the first time describes which service quality?
Empathy
Reliability
Responsiveness
Assurance
Select the two ways we can determine the needs of the customer
HDI data
Feasibility study
TS1 survey
Market research
Which of the following is NOT a goal of tourism planning
Diversify tourism products
Improve economy
Increase visitor satisfaction
Integrate the community
Select the TWO pull factors of tourism
Disposable income
Relaxation
Safe destination
Affordable Accommodation
Which of the following is NOT a role of the Government in Tourism?
Provide community integration
Create policies to ensure tourism growth
Build and maintain roads to destination
Facilitate training for workers in tourism
Select the three push factors of tourism
Incentive to travel
Increased disposable income
Attractive destination
Need to relax
Select ALL the characteristics of a tourism service
Variable
Perishable
Intangible
Separable
Where did the HACCP system first emerge?
Medical Sciences
World War 2
Cosmetic Industry
Tourism Industry
Select ALL the benefits of satisfying the customer
Empathy
Repeat visits
Increased revenue
Referrals
