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WorksheetsITE Chapter 4 Review
Total questions: 25
Worksheet time: 13mins
After installing new software, the computer is slow and the HDD LED is constantly flashing. What is the solution?
add more RAM
upgrade the HDD
upgrade the CPU
upgrade the Video Card
A computer locks up after only a few minutes of use with no error message. What would cause this problem?
CPU overheating
RAM is faulty
HDD is failing
PSU is failing
An older computer takes a lot longer to boot up as the BIOS has to rediscover all the hardware each time. What would fix this?
replace the CMOS battery
update the BIOS firmware
reseat the RAM
apply new thermal paste to the CPU
A technician notices that the HDD LED has stopped working after routine maintenance. The computer is functioning normally otherwise. What would cause this problem?
front panel HDD LED wire is unplugged
HDD SATA data cable is loose
HDD SATA power connector is loose
HDD is failing
A computer will not boot and the RAM is suspected. The RAM is put into another computer and it boots. The RAM is then placed back in the computer and it also boots. What was the issue?
the RAM was not seated properly
the RAM is faulty
the wrong type of RAM is installed
the RAM was installed backwards in the slot
You smell a burning electronics smell. Which component is most likely failing?
PSU
CPU
HDD
RAM
When troubleshooting a computer, where does a technician find information about errors caused by the hardware, software, or the user?
the Event Viewer
the Device Manager
the BIOS
the System Information utility
During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem?
Document the findings, actions, and outcomes
Verify full system functionality
Establish a theory of probable cause
Establish a plan of action to resolve the problem
What should a technician do before beginning any troubleshooting steps on a customer computer?
Perform a data backup
Document the findings
Identify the problem
Establish a plan of action
After reading the manual, a technician applies the recommended solution to resolve a problem. What is the next step?
Verify the solution and confirm full system functionality
Document the findings, actions, and outcomes
Test the theory of probable cause
Establish a theory of probable cause
A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?
everything that was done to solve the problem
only the solution that solved the problem
only the failed attempts to solve the problem
only the time spent solving the problem
A technician discovers that Windows updates have been disabled. After enabling the update service, she configures the computer for automatic updates, and applies all updates for the computer. What step is this?
Verify full system functionality and, if applicable, implement preventive measures.
Document the findings, actions, and outcomes.
Test a theory of probable cause
Identify the problem
A technician asks a customer questions to help with a computer problem. What step is this?
Identify the problem
Establish a theory of probable cause
Verify full system functionality
Implement a solution
What is the purpose of writing down the information that is obtained from the customer in a work order?
to use the information to aid in solving the problem
to keep track of parts that are ordered
to create a database of possible problems
to use the information for marketing purposes
After gathering information from the customer, you have an idea of what might be the cause of a computer problem. What is the next step?
Test the theory of probable cause
Establish a theory of probable cause
Identify the problem
Establish a plan of action to resolve the problem
The output of a workstation display is distorted. The technician checks the manufacturer website and downloads the latest version of the video driver. After the video driver is installed, what should the technician do next?
open a video editing app to verify video performance
write down the steps taken to solve the problem
move the display card to another computer to see if it works
check the system information for the type of video card installed
What type of data should be backed up before troubleshooting a problem for a customer?
user generated data
the entire contents of the HDD
just the operating system and applications
system error logs
In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?
Establish a plan of action to resolve the problem and implement the solution.
Identify the problem
Verify full system functionality and, if applicable, implement preventive measures.
Document findings, actions, and outcomes.
Which two (2) are benefits of preventive maintenance?
improved equipment life and stability
improved data protection
increased repair costs
guarantees no system down time
higher frequency of equipment failures
What is the best way to determine if a CPU fan is spinning properly?
Visually inspect the fan when the power is on to ensure it is spinning.
Listen for the sound of the fan spinning when the power is on.
Spray compressed air on the fan to make the blades spin.
Spin the blades of the fan quickly with a finger.
A technician is performing hardware maintenance of PCs at a construction site. What task should the technician perform as part of a preventive maintenance plan?
remove dust from intake fans
reformat the HDD and reinstall Windows
install new software
reinstall device drivers
What is a primary benefit of preventive maintenance on a PC?
It extends the life of the components.
It make troubleshooting easier
It makes a computer easier to use
It makes a computer immune to problems
An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?
Run a full virus scan on the computer.
Review the Event Viewer for the date and time that the last software update was performed.
Bill the employee for the time spent solving the problem
Write down the new license code for the updated Antivirus software
Which cleaning tool should be used to remove dust from components inside a computer case?
compressed air
damp cloth
high powered shop vacuum
water hose
A computer is being used in an high altitude outdoor environment where the temperature is between -13 and 80 degrees Fahrenheit, the humidity is around 40 percent, and the wind speed is about 35 miles per hour. Which condition is likely to cause computer issues?
the temperature
the wind
the humidity
the altitude
