Font size
WorksheetsOctober Fairfield Circulation Quiz
Total questions: 52
Worksheet time: 29mins
What 3 services can an authorized user perform?
renew existing checkouts
check out existing holds
receive library card number
pay unpaid bills
place holds
Adult cosigner or cardholder may add two adult Authorized Users to the account.
True
False
Barred status indicates a barred account that has been sent to the Collection Agency.
True
False
Collection status indicates a Barred account with bills amounting to ___________________ or more.
$10.00
$5.00
$20.00
$25.00
Barred/Collection status accounts can do the following:
check out
use computers
place holds
extend privilege
cosign for a minor
What ways can an account become barred?
Item is 60 days overdue
bills total $25 or more
minor's profile changed and revoked
bills total $10 or more
Items 60 days overdue becomes assumed lost, and bills the cost + a processing fee and changes the status to Collections.
True
False
A Referral Fee is:
$5.00
$25.00
$10.00
$2.00
How can a user clear a Barred/Collections status?
pay all lost and referral fees
items are found on shelf
return lost items and pay fines and referral fees
have fees canceled by supervisor
Lost items are returned by 10 day deadline and patron has paid all fines, and then the referral fee may be cancelled.
True
False
Collections status patrons will automatically change to OK when bills paid to zero.
True
False
What adjustment is not permitted in the branch unless specifically instructed by the Business Office for a Barred/Collections record
sam refund
claim returned
address change
The Business Office must be notified of certain adjustments to Barred/Collections accounts. Every notification must include:
staff name, date, library
user name, user id, date, library
staff name, library, date, user name, user id, reason for adjustment
A Barred/Collection user requests a new card after status is reinstated to OK. What procedure needs to be done?
Business Office needs to be notified by screen shots
They need to wait 24 hours to get a new card
A supervisor needs to approve replacement card
A registration farm needs to be filled out
A Barred/Collection user notifies you of a change of address. What procedure(s) need to be followed:
Fill out a registration form
Supervisor approval needed
Screen shots made for Business Office
$1 replacement card fee charged
Who can revoke a minor's library card?
Adult
Juvenile
Cosigner
Authorized User
A minor's account can be revoked when there are active checkouts on the account?
True
False
A patron pays for earbuds by debit card. This is an allowed action.
True
False
Example of when a bill can be forgiven
Hospitalization/death in family
patron found item on shelf
renewal fine @ patron request if renewal was for searching for item and now paying for lost item
lost date due slip
It is the last 15 minutes of the day and a barred patron wants to check out. It is acceptable to override the status on one occasion to check out or renew for the user.
True
False
A patron can pay a bill from SAM funds by using the self-service machine.
True
False
A customer can request via phone/email/chat to create a bill in order to pay online for such things as non-resident privilege renewal, damaged item. It may be approved as an exception and should be referred to a circulation supervisor.
True
False
Check Item Status is used by staff to determine
hold status
checkout status
current location
transit information
Before discharging, what three conditions do you check for?
stinks
scribble
moldy
badly chewed
wet
An item that belongs to an HCPL school is returned
Place in lost and found
Mail back to the school
Place in an interoffice envelope labeled name of school and send to HQ
Place in an interoffice envelope and send to Sandra to HQ
During discharge, the message, "Warning! the item was reported lost or assumed to be lost" needs to be followed by what action
nothing, place on sorting cart
discharge again
place in appropriate reference basket for re-entry to catalog
investigate if a refund is due
If a checkout is needed after the transaction has ended, it is possible to print out a checkout slip.
True
False
When a "Brief Title" item is returned do not send to HQ, but check temporary barcode out to ________________ and give to appropriate Reference department
inhouse-FA
discard-FAL
missing-FA
How many active "claimed returns" can a user have in their record?
5
3
6
4
A debit rung after the register has been zed out cannot be manually taken care of.
True
False
24Hour holds are checked out and reserved on Day 1, held on Days 2-4, then discharged and released on Day 5.
True
False
Herman has come in with Simon's card and wants to modify Simon's account. Is that allowed?
Yes
No
A cosigner or anyone with the cosigners card may pay bills on any accounts within the group.
True
False
Simon can pay bills for Herman when
he guesses the correct amount
presents a Barred/Collections overdue notice of bill
returns items producing bill
asks staff member for bill amount
A user can check out another user's hold when they don't live at the same address by:
using their ID
having written permisson
being an Authorized User
speaking with a supervisor
Herman has lost an item and wants to use the replacement item option. How much will he need to pay for a processing fee?
$25.00
$5.00
$10.00
$13.00
In Modify User, under the Basic Tab which option allows the patron to view past check outs
circ rule
nohistory
allcharges
Herman wants to proctor a test. What procedure does he need to follow?
Login to PC and take test
Make arrangements with ref staff, pay fee at circ desk, show receipt to ref staff and proctor test
pay to take test
make an appointment
A refund can be issued for the cost of a lost item that is returned within ____________ of payment.
2 years
1 year
10 days
30 days
A visitor profile includes the following information:
address
name
birthdate
If a user does not have a VA DMV ID what do you enter in the group ID?
nothing
other state ID #
library card #
Which address field holds a PO Box address?
Address 1
Address 2
Address 3
A digital card expires after:
6 months
1 year
6 weeks
2 years
Juvenile cosigner must be present for registration and must be a:
friend
legal guardian
grandparent
parent
When updating a card from Juvenile to Adult and address has changed from consortium area to non-resident area, privilege will be extended for _________without a fee.
1 year
6 weeks
3 months
6 months
A user provides valid photo ID but does not have other necessary documentation, such as proof of current address. Which profile do you select?
non-resident
adult
new resident
reciprocal
School library cards do not accrue fines, but overdue notices are sent.
True
False
When a temporary card is issued a permanent address is entered in Address 1 and temporary address in Address 3 in SIRSI
True
False
When changing a user from Visitor to other profile, in SAM change Group 2 to standard which will allow 2 hours of computer use
True
False
When needing to bill a user for a replacement card, select ______________ as the reason for bill.
LOSTCARD
REPLACECRD
REPLACEMNT
CHARGE
DVDs have a renewal limit of
1
3
none
4
Which profiles are not renewable?
digital
non-resident
visitor
new resident
