WorksheetsLogical Verification + Unable to obtain
Total questions: 10
Worksheet time: 5mins
Incase Missing AAA Profile , CCA Action :
Restart Port
Escalate To SLS
Transfer cst to Sales
inCase Cst Has Unable To Obtain IP Case , and customer is utilized (out of ratio ) or within ratio , CCA Action :
Escalate To SLS
Informed cst Script
Troubleshoot Normally
Customer Subscription checked, LDAP profile checked, AAA Profile checked, suspension checked : account is suspended, can't removed via cst 360 , whats the Next Step :
Escalate as suspension case
Transfer cst to Sales
Restart Port
If CPE page didn’t open by default username & password , CCA Action First , You should ask the customer first if he change default CPE password ?
Ture
False
Escalation of any Logical Case, Ask customer to leave the CPE power turned On ?
Ture
False
Cst Has Unable To Obtain IP , Reset CPE hard then soft and reconfigured, check if cst Obtained IP : Not Obtained IP , CCA Action :
Escalate to SLS
Check With Another CPE
Add DNS
cst has Unable To Obtained IP , and has TKT With Update : ( No dial from CPE ) , CCA Action :
Reset & Re-configure the CPE
Change CPE
Adjust MTU
you escalate Speed Variance to SLS with SLA .....
2 WD
2 to 5 H
2 D
Wrong NAS port ID case escalate to SLS with Ticket Title and problem .....
Browsing - Browsing
Speed - Speed
Wrong Card and port - Wrong Card and port
If CST subscribe on family service and complain from unable to obtain IP your action ....
Transfer to Family
Handle normal
Escalate to SLS
