WorksheetsDay 4
Total questions: 19
Worksheet time: 10mins
In case customer turn on his data connection, and there is no 3G, H+, 4G or any internet sign appears >> handle case as
A. Set APN
B. Cannot connect
APN setting name is :
A. Internet.te.eg
B.Te.internet.eg
C.TE internet
You will configure the APN setting to 1 and in case the service not working you will change it to internet.te.eg?
A. True
B. False
In case CST asked to configure his APN setting and he did not receive it before your action is?
A. Push SMS through ADM
B. Make Manual Configuration
ADM setting will sent by?
A. Max 5 min
B. Max 10 min
C. On spot
You will follow with cst in case he calling from same dial to check the service was working or not ?
A. True
B. False
1. In case cst did not receive ADM SMS after 5 min, your action is ?
A. Send it again
B. Manual configuration
Your advice for CST after received ADM SMS in case the service not working with him after he saved it?
A. Restart mobile
B. Change SIM slot
C. Change Device
Cst complain from he cannot make call in what’s app, your action is,
A. Troubleshoot with cst
B. This is APP issue
Before TS slow performance in data , your first action is ,
A. Turn off WIFI
B. Adjust APN to internet.te.eg
C. HLU
Cst complain from slow performance in data, you should adjust network mode to :
A. 4G
B. 3G
C. 2G
CST can opt-in video bundle in case he did not have any main bundle?
A. True
B. False
CST has MB in Video bundle and he did not use it, he can carry it over to next month?
A. False
B. True
Cst has Nitro 70 and he will use social media sites , he will charge with :
A. 0.5 MB for each 1 MB
B. 1 MB for Each 1 MB
In case CST need to carry over his MB, he need to recharge before the date of renewal?
A. True
B. False
Cst can carry over his Carry over MB to the next month?
A. False
B. True
Bundle will renew with customer at?
A. 30 Days
B. 1 Month
The validity for Nitro 450 is?
A. 1 Month
B. 30 Days
C. 90 Days
CST can use X bundle in streaming
A. False
B. True
