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Total questions: 10
Worksheet time: 5mins
CCA should handle 'Family' in logical cases
True
False
IT is mandatory to change cpe password for all CPE :
True
False
CST informed that he has problem in facebook.com only (not working) , CCA will troubleshoot with CST
All Sites
Certain Sites
Cst has browsing issue Farahy.com only , Customer is the site owner :
Transfer Customer to Mail and Domain Q
Transfer to account management Q
Continue troubleshooting normally
It's mendatory to add DNS using HDM tool if cst has we cpe
True
False
if CST has browsing issue while his Pop Congested your action stop TS and inform cst script
True
False
SSID in WIFI means
WIFI Name
WIFI password
We can Trouble shooting Browsing cse with CST using Mobile
True
False
Incase No data in AAA profile, CCA action
Escalate to SLS with 2h to 5h
Escalate to SLS with 48 WH
transfer to account management Q
While Escalation of any Logical Case it's mandatory to ask customer to leave the CPE power turned on
True
False
