WorksheetsRoom Service
Total questions: 10
Worksheet time: 5mins
Hotels are usually placed into ____areas
Functional
4
Profitable
Segmented
Major departments in a hotel are:
Entertainment, Spa, Housekeeping and Security
Housekeeping, Spa, Adventure and Security
Rooms, Food and Beverage, Marketing, Engineering Accounting, Human Resources and Security
Rooms, Spa, Food and Beverage, Housekeeping and Security
The marketing Department help keep rooms ________ at the right _______and within the right mix of __________
occupied, price, guests
occupied, bargain, food
entertained, time, culture
entertained, season, variables
The accounting department tracks the business transactions that occur in the ____________
night audit
front desk
hotel
rooms
The human resource division helps manage the employees at a _______________
marketing meeting
director's assessment
spa
property
Some of he things people complain about in the industry are
long hours
Nontraditional schedules
Pressure
Low beginning salaries
Cruise line careers are available both on _____ and at_____
sea and in the cabin
shore and at the hotel
shore, sea
shore and air
Hotels are categorized by
Location
guest they serve
size
ownership, price and other factors
Guest ______refer to the variety or mixture of guests who stay at a hotel.
division
pricing
mix
accountability
There are ______ general ways hotels can be owned and operated
two
six
three
ten
