WorksheetsTravel Year 10 DDE
Total questions: 15
Worksheet time: 8mins
Look at the picture! What type of vacation is this?
safari vacation
cycling vacation
beach vacation
hiking vacation
Look at the picture! What type of vacation is this?
cultural vacation
skiing vacation
cruise vacation
safari vacation
Travellers can watch animals in their natural habitats.
safari vacations
beach vacations
cruise vacations
cultural vacations
a flight that does not stop between the point of departure and the destination
nonstop
one way
roundtrip
first class
official document issued by the government; certifies a person's identity and citizenship so they can travel to/from foreign countries
passport
customs
boarding pass
itinerary
the front section of the airplane; the seats are larger and more expensive
first class
economy / coach class
high roller class
business class
Which of the following is an advantage of bus transport?
High degree of comfort
Short waiting time
Door-to-door convenience
Highly affordable
Which of the following defines an international tourist?
People who are travelling within their own country
People who visit a country which is not their country of residence
People who travel in their city of residence
People who go for a day trip
What do you think customer service means?
Always doing what the customer wants
Always putting the company first
Always trying to meet the customer's needs
Always trying to sell the most products
Why is good customer service so important to travel and tourism firms?
Customers will repeat their bookings if they really enjoy the experience
Customers will enjoy their customer experience whatever happens to them
Customers will write good reviews if they enjoy their experience
Customers love going back to the same place every year
What would be excellent customer service in a hotel?
Having staff on reception at all times
Having lifts as well as stairs
Having a choice of restaurants
Having champagne and chocolates as a gift in your hotel room as a surprise on your birthday
What a self-catering accommodation is?
picking the food up oneself
phoning to order a catering
taking care of your own meals and cleaning
when Catherine serves you
What a TIC ( Tourist Information Centre) is?
A type of nervous movement of the body
A tourist meeting- point
A place to go seeightseeing
A place where tourist can get local information about monuments, entertaiments, and other items closely related to tourism.
Miss Devine has changed her name to what?
(a)
