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WorksheetsANDO QUIZ 1
Total questions: 18
Worksheet time: 3mins
Which part of the call flow where you acknowledge the customer's concern?
Opening
Verification
Cushion Statement
Resolution
Which part of the call flow where you ask for customer's information like Name, DOB or SSN?
Opening
Verification
Cushion Statement
Resolution
Which part of the call flow where you ask fact finding questions seeking all relevant information for customer resolution?
Opening
Verification
Probing
Resolution
What is the timeframe for regular shipping of the card?
3 – 5 business days
5 – 7 business days
5 – 10 business days
7 – 10 business days
What are the 4 Loading Options
Debit Card
Direct Deposit
Greenpass Cashload
Moneydot ATM deposit
ACH Load
Direct Deposit
Greendot Cashload
MoneyPass ATM deposit
Debit Card
Direct Deposit
Greendot Cashload
Moneypass ATM deposit
ACH Load
Direct Deposit
Greenpass Cashload
Moneydot ATM deposit
Direct Deposit Set Up
Account # - PRN
Routing #
Bank Name
Bank Address
PRN
Account #
Bank Name
Bank Address
Account # - PRN
Routing #
Bank Name
Employers Name
Account # - PRN
Routing #
Bank Address
Employers Name
Card Expiration
2 Years
3 Years
4 Years
5 Years
Account Verification
Name
DOB
Last 4 SSN
Name
DOB
Last 4 Card #
Name
DOB
Last 4 SSN
Last 4 Card #
Name
DOB
Last 4 SSN
Full Mailing Address
Setting/Resetting Pin
Card In Possession
Security Code
Expiration Date
Card In Possession
Card Last 4 digit
Security Code
New Pin
Card In Possession
Security Code
Expiration Date
New Pin
Card In Possession
Security Code
Expiration Date
Card Activation
Card In Possession
Card Last 4 digit
Security Code
Expiration Date
Card In Possession
Card Last 4 digit
Security Code
New Pin
Card In Possession
Security Code
Expiration Date
New Pin
Card In Possession
Security Code
Expiration Date
Authorization Time Frame (General Authorization)
5 Calendar Days
7 Calendar Days
30 Calendar Days
45 Calendar Days
Authorization Time Frame (Hotel Authorization)
5 Calendar Days
7 Calendar Days
30 Calendar Days
45 Calendar Days
Authorization Time Frame (Car Rental Authorization)
5 Calendar Days
7 Calendar Days
30 Calendar Days
45 Calendar Days
Pre Authorization
Pay at the Pump $50
Tipping Merchant 15%
Rental Cars 15%
Hotels 15%
Pay at the Pump $50
Tipping Merchant 15%
Rental Cars 20%
Hotels 15%
Pay at the Pump $50
Tipping Merchant 20%
Rental Cars 15%
Hotels 15%
Pay at the Pump $50
Tipping Merchant 15%
Rental Cars 15%
Hotels 20%
ATM Withdrawal Fee for non MoneyPass ATM
$1.95
$2.95
$2.99
$1.99
Replacement Card Fee
$0.00
$1.95
$2.95
$3.95
Lost/Stolen Card
New Info
Same Card #, diff CVV and Exp date
Same Card #, same CVV and Exp date
New Card #
Reissue Card
New Info
Same Card #, diff CVV and Exp date
Same Card #, same CVV and Exp date
New Card #
