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WorksheetsTeam Quiz
Total questions: 10
Worksheet time: 5mins
What is the correct process if a caller says that their housing Benefit has stopped because someone has made a claim in their name?
Refer them back to Housing Benefit as that is the benefit that has been affected
Keep them on the phone while you fill out the stolen identity form on the intranet and leave history notes on the fraudulent account
Ask them to call the benefit fraud hotline and call back with a reference number
Advise them that they must call the police and there is nothing we can do as this is a civil matter
Where would I find the Stolen Identity Form
The Gov.uk website
The files within our team channel
The bitesize emails
The National Telephony Hub on the Intranet
When do I need to confirm the contact details on a claimant's account?
I don't, it's their responsibility to keep it up to date
When they tell me that their phone number is wrong and it needs updated
Every time I access any claimant's account
When I notice that the number they are calling from doesn't match that which is on the account
When do I need to confirm if a claimant has access to their online account?
Every time I speak to a claimant that has an active internet claim
Only if they have a phone claim
I don't have to, it's their responsibility to tell me if that can't access their account
Only if I think they sound old enough not to know how to use a computer
Who can discuss a joint claim where one partner is eligible and one partner is ineligible?
Both
Only the eligible partner
Only the ineligible partner
Each can only discuss their own account within the joint claim
What makes someone eligible for a Recoverable Hardship Payment?
If they need money for basic necessities like food, gas and electric
If they are not eligible to claim benefits
If they have a sanction that takes away any amount of their benefit
If they have a sanction that takes away 100% of their benefit
Who created, what is now known as, The Job Centre?
Queen Elizabeth
Nichola Sturgeon
Margaret Thatcher
Winston Churchill
What is the organisation that is responsible for carrying out Work Capability Assessments?
CHDA
CDAH
CHAD
Eurovision
I have to self-isolate for 2 weeks, can I get extra money from Universal credit?
Yes - write a message to your WC in your Journal
No, you get enough already
No, Universal Credit isn't responsible for these payments, you need to contact your Local Authority
Yes but only if you have LCW
How much can a claimant of Universal credit get towards Childcare Costs?
All of it
None, you need to contact your LA for CCC
100%
85%
