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Worksheets

Front Office

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Mrs. Dewi : Good morning, Sabilillah Elementary School, Mrs. Dewi speaking. What can I do for you?


Mr. John : Good morning, too. I am ___ to speak with Mrs. Qoniah. Can I?

a)

Calling

b)

Looking for

c)

Talking

2.

... I speak to Mr. John, please? I'm calling concerning a proposal which Mr. Hart sent to me.

a)

Could

b)

Would

c)

Should

3.

Hello, good morning, SD Islam Sabilillah Malang, How can I ...?

a)

Say

b)

Help

c)

Do

4.

Visitor: Could you help me to meet Mr. Liam Grey, the manager of this company?


Receptionist: Did you take an _______?


Visitor: Yes, I did. He called me this morning.

a)

Phone

b)

Meeting

c)

Appointment

5.

Receptionist: I am afraid you can’t see him right now, he is in an urgent _____ with a delegation from Singapore until 2 p.m.


Visitor: It is very important for me to meet him today. Can I?

a)

Meeting

b)

Situation

c)

Business

6.

What ... I do for you?

a)

Can't

b)

Can

c)

Will

7.

A : Good afternoon, this is Mrs. Fatia. How may I help you?


B : Hello, is Mr. Diyah ____? I want to discuss with her


A : Yes, sure!.

a)

Available

b)

Going out

c)

Absent

8.

A : Hello, this is Jane.


B : Pardon!. Could you _____ your name?


A : Jane. J - a - n - e.

a)

Say

b)

Speak

c)

Spell

9.

Miss. Fira : Hello, Sir!. This is Miss. Fira


Mr. Wiwit : Yes, miss!. How are you doing?


Mrs. Fira : Sir, I won't able to come into the school today.


Mr. Wiwit : Why? What ____ to you?


Mrs. Fira : I'm sick


Mr. Wiwit : Alright, get well soon Miss. Fira

a)

Happened

b)

Talked

c)

Leaved

10.

Mr. Husni : I'm so sorry Mr. Smith. Mrs. Nunik still having meeting with teachers. Would you like to leave a ____?


Mr. Smith : Yes. Could you ask her to call me back as soon as possible?


Mr. Husni : Yes, sure!.

a)

Money

b)

Message

c)

Phone

11.

Mr. Risky : SD Islam Sabilillah Malang, Mr. Risky speaking.


Woman : May I speak to Mrs. Farida?


Mr. Risky : Who's ______, please?


Woman : This is Mrs. Elya, farel's mom

a)

Meeting

b)

Are you

c)

Calling

12.

Woman : Yes, could you ask him to call me later?


Mr. Sholeh : Yes, sure. Does he have your _____ ?


Woman : I don't think so. Let me give you. It's 645-321.


Mr. Sholeh : OK, Ms. Thank you

a)

House Number

b)

Phone Number

c)

Shoes Number

13.

A : Would you waiting for a .... , Mr. Ari?


B: Yes, sure!

a)

Long time

b)

Minute

c)

Year

14.

Mrs. Kartika : Good afternoon. I’m calling you about my appointment with Mrs. Qoniah. I’m afraid I can’t make it Monday. How about Wednesday morning at 8?


Mrs. Santi : Let me check my _____. Wednesday morning at 8? It’s ok.

a)

Computer

b)

Schedule

c)

Plan

15.

Men : Good morning, I;m Mr. Anton. Could I speak to Mrs.Nunik, please?


Receptionist : Oh I’m sorry. She is not ____________


Men : Do you know when she’ll be back?


Receptionist : I don't think so, because she didn't leave me a message.

a)

going out right now

b)

in her office right now

c)

visiting some places right now