WorksheetsDealing with Conflict Unit 2
Total questions: 10
Worksheet time: 14mins
Is South Africa tolerant towards respect
Yes
No
Is South Africa intolerant towards respect
Yes
No
You have the ability to manage your behaviour?
True
False
You do not have the ability to manage your behaviour?
True
False
Areas of conflict include:
Issues of authority or power struggles.
Expectations not being met.
People who do poor quality work, or avoid doing difficult work.
Disruptive behaviours
All of the above
The best way to minimize misunderstanding is to consider to,
Build trust with your team members
Be loyal to your colleagues
Be careful with interpersonal issues
all of the above
Game theory takes on two forms
Competitive game
Counter intuitive game
Co-operative game
Count on me game
The five styles of Thomas Kilman of dealing with conflict is,
Competitive, Collaborative, Compromising
Avoiding, Assuming
Accommodating, Avoiding
Competitive, Collating and Continuing
Accommodating, Consultative
Before you speak, you should (a)
Corrective feedback and negative feedback means the same thing.
True
False
