If the customer ask about Caller ID transfer cst to .....

Customer inform us that there is stolen or cut cable in his pop while no update on Outage. What is your action ....

if there 2 logs exist during last 12 hours with minimum 1 log during last 3 hours . Handle as ,,,,

if cst Has TE bill 35 EGP and passed grace period your action : Don't troubleshoot and inform the customer that he has to pay his bills first .

If the customer changes his place of residence and still has the same number, we will consider that as a fixed by TE

SLA For Down Cases is ,,,,,,

Way of Communication for IU pool is .....

cst has Data Down With IU Update , ( Working From Exchange ) , Run SELT , Short SELT, whats the Right Action :

For 2nd escalation case Data down should be escalate to ....