WorksheetsAutoTrader
Total questions: 9
Worksheet time: 5mins
When chatting with a customer, what is the conversational flow process should we always abide by?
(a)
If a customer is requesting details of a vehicles interior or exterior, where should you research those details?
Brand Website
AutoTrader Website
Dealership's website
Before asking the consumer for the VOI, where should we check to see if that information has already been provided to us?
AutoTrader Page
Lead Widget/Consumer Info
Dealership Website
If a customer requests a phone number, where should you pull that information from?
Dealer website
Autotrader
OEM Site
Rollover Context
Zipcode is required for AutoTrader conversations.
True
False
AutoTrader sells vehicles for dealerships and private sellers
True
False
What is the proper greeting for SMS AutoTrader Chats?
Thank you for choosing AutoTrader and (dealer name)
Thanks for messaging (dealer name) today.
Thanks for choosing AutoTrader!
Thank you for choosing (dealer name)
What is the proper response when a customer asks you who you represent? Dealer or AutoTrader?
I answer on behalf of (dealer name) through AutoTrader!
I answer on behalf of AutoTrader.
I am offsite and not at the dealership.
I am a third party chat service to assist you with your questions!
Is the greeting, "Thank you for messaging AutoTrader!" acceptable for Web/live chats?
Yes
No
