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WorksheetsUPS Peak Season
Total questions: 8
Worksheet time: 8mins
UPS pickup and delivery services are going to be available on:
November 11th, Veterans Day
November 26th, Thanksgiving
January 1st, New Year's Day
January 18th, Martin Luther King
None of the above
Federal Holidays and UPS Holidays are the same.
TRUE
FALSE
On Federal Holidays, for UPS Mail Innovations and UPS SurePost, ¿What should we keep in mind?
These service levels are suspended
UPS will complete these deliveries
Deliveries will require one additional business day
Pray for our lifes
Which pickup services are going to be available on New year's Eve (December 24th) and Christmas Eve (December 1st)?
UPS pickup for Air International and Air Services
UPS pick up for Ground Service
None of the above
On peak season mainly dates (Thanksgiving/Black Friday/Christmas day and Eve/New year Day and Eve), UPS Freight service is going to be
Completely closed, refer the shipper to their sales dapartment
Not fully working, however is going to be on duty if was scheduled in advance
Fully working without exceptions, shipper shouldn't be worried
Completely closed, refer the shipper to another carrier
If customer needs to send a PKG on a UPS Holiday day, we should
Offer UPS Express Critical service
Cry over our computers
Tell the customer it wouldn't be possible, pls contact another carrier
Contact the customer center to schedule a pickup and transfer the ownership of the cx's issue to them
What should we do if customer's asking in regards to an estimated date to receive their PKGs on time in Holiday season?
Tell them that UPS is not modifying its schedules so they shouldn't be afraid
Conect the call with our supervisor
Tell them that we don't have access to that information
Refer them to UPS.com so they can have information for our UPS Holiday Schedule
UPS surcharges are going to remain the same once peak season starts?
TRUE
FALSE
