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WorksheetsPUA - System Navigation
Total questions: 30
Worksheet time: 3hrs 30mins
Claimant ID: 30313356 - Does this caller have an over payment balance? If so, what is the amount.
No. There is no overpayment on the account.
Yes. $1,516
Yes.$1,615
Yes. But she doesn't have to worry about paying it back.
Claimant ID: 30288392 - What is the file date on this claim?
6/12/2020
3/22/2020
3/20/2021
4/20/2021
Search for Claimant: Alycia Scott / Last 4 of her social: 3212. What is amount and date of her last payment received.
She's never received a payment
10/24/2020 for $189
9/8/2020 for $171
9/8/2020 for $189
Claimant 30414610: 3 issues are pending on account. What is the issue listed under the issue number of 0002 5612 34-01?
PUA
Identity Verification
Fraud
Adjudication
Search: Sharon Gearhart / Last 4 of Social: 1276: What is claimant's email address?
(a)
Search: Anthony Grace / Last 4 of the Social: 1964. Claimant received a questionnaire on 6/23/2020 and 10:17:27 PM. What is the name of that document?
(a)
In what section of the PUA site, will you find the payment information regarding the LWAP or PEUC?
Correspondence
Issues and Determinations
Contact Information
Payment History
A claimant calls to change banking information from the US Reliacard to her own credit union account. You provide the following information:
"Thank you Mrs. Moritz, you will need to contact US Bank to request a card - let me provide you with their phone number."
"Thank you Mrs. Moritz, I can change that information for you. We are going to delete the banking information on file which I currently show is your Bank of America Account. And then I'm going to choose DEBIT CARD for you. Just a reminder, it can take 7 - 10 business days to receive the card. Let me make sure I have your correct mailing address.
"Thank you Mrs. Moritz, are you able to log onto your account? Please go to the View and Maintain Account Information and then scroll down and choose Payment Method Options and Tax Information. You will find the section there in which you will choose "EDIT" and then choose "State-issued debit card". It will take approximately 7 - 10 business to receive the card. Let me make sure we have your correct mailing address."
Claimant ID: 30322215 / Did claimant request a back date on his claim?
Yes
No
Search: Fatima Curry - Last 4 digits of the Social: 4521 / What is claimant's date of birth.
(a)
Claimant ID: 30648419 - What are the dates of the claimant's last weekly certification?
September 20, 2020 - September 26, 2020
October 04, 2020 - October 10, 2020
October 18, 2020 - October 24, 2020
October 11, 2020 - October 17, 2020
Claimant ID: 30185233 - What is the effective date of this claim?
8/4/2020
3/20/2021
3/22/2020
01/31/1968
Claimant calls in requesting a back date. You:
Ask him what is the date he would like to back date the claim and you go to the back date section and enter that date.
You transfer him to the UI department, but first provide him with their phone number.
You provide claimant with the email address for the back date: PUA-Technical-Services@jfs.ohio.gov and give him specific instructions on how to word the email.
You ask him for the back date, which is the last date he worked due to the pandemic and you send an email to PUA-Technical-Services@jfs.ohio.gov.
Search: Lucian E Thompson / What is his claimant ID?
(a)
Claimant ID: 30336224 / What is the claimant's name?
(a)
Search: Flossie Vangundy / Last 4 of Social: 7900: Claimant has a document with id: 31894512 - What is the name of that document?
(a)
Claimant ID: 31065989 / Did claimant provide us with at least one (1) form of ID? (Yes or No)
(a)
Claimant ID: 30307999 / What is the current balance on this account?
(a)
Claimant ID: 30060664 / Claimant calls requesting a supervisor. What do you do and/or tell her?
Claimant ID: 30483914 / Does this claimant have a garnishment for child support? How do you know? If you were asked to remove the garnishment, what would you explain to the claimant?
Claimant ID: 30023190 - Has claimant had monetary determinations? Yes or No and if so, what was the original amount and what is the amount today of his WBA?
No
Yes - $189 and $582
Yes $582 and $250
Yes $582 and $189
Claimant ID: 30219065 / What is the date and amount of the last payment claimant received?
6/30/2020 - $1,182.00
7/4/2020 - $600.00
7/7/2020 - $1,182.00
6/27/2020 - $600.00
Claimant ID: 30220891 / What is claimant's mailing address?
(a)
Claimant ID: 30463235 / Claimant has not received any benefits at all. By looking at the account, can you see any reason why? Please explain.
Claimant ID: 30020797 / Claimant's WBA is $189. She insists that she should be getting more. She wants you to change her income on the Monetary Tab. YES or NO - you can do this.
(a)
Claimant ID: 30447487 / On 9/22/2020 claimant uploaded an identity document. What document did she upload?
Ohio Drivers' License
Her US Passport
Ohio Identification Card
Her birth certificate
Claimant: 30529564 / Give me a brief overview of the documents that the claimant has uploaded and attached to his Fraud issue on his claim.
What will your greeting be?
Explain how you will close your call.
I've enjoyed having you all in class. Please provide feedback here as how we can improve future classes. And thank you for being you!
