WorksheetsKnow your ATI's 2.0
Total questions: 20
Worksheet time: 7mins
Hello. My bolt inspection expired. I have done another inspection and uploaded the file since morning. I still await your response. Kindly help so i can start work.
Missing document
Expired document
Document submission
Driver Churned
Hello! Your driver took off with meal packs meant for protesters
Behaviour complaint
Stolen items
Lost Item
Robbery
Hello! Does Bolt give cars to drivers because I need one to drive for the platform.
Add or delete cars
Looking for a vehicle
Lost Item
Robbery
I think Bolt has been hacked, I get debit alerts even with using the app.
Wrong payment method
Cannot add card
Insufficient funds
Unknown Charge
Good day , I was trying to take a Bolt ride yesterday, the driver cancelled and i got debited N1000.
Rider cancellation
Rider Pre-Authorizarion
Rider entered wrong destination
Driver asked for more money
My account was blocked and I was informed to add my driver's license and profile picture and contact support.
Document Submission
Missing document
Unable to upload to driver's portal
Low ratings
I lodged a complain regarding a trip and I was informed that there was a technical issue with the fare calculation and I will be compensated, I still haven't received compensation after 3 weeks.
Incorrectly solved Pr
Checking status of price review
Fraudulent trip in Pr
We are requesting route details
I have been getting a message saying ''your application has been disabled due to insufficient location settings, high accuracy mode is required for the app to work.
Bad device
Navigation or map errors
Old app version
Needs Help Understanding App Features
Please the app is saying that I don't have any selected category and I should change my car and I can't receive orders. Please I don't understand this, help me out.
Category Issue
Issue in City During trip
Driver wants access to more order ares
Driver churned
My morning bonus is not reflecting in my account and I met all the criteria.
Unclear bonus conditions
Missing bonus
Cash campaign issue
Driver benefits query
I have been getting Bolt receipts on my email and I don't have a Bolt account.
Unclear receipts
Asked to change receipt info
Wrong email recipient
Did not receive receipt
I already set my destination on the app but I am getting orders to the opposite direction.
Driver destination issue
Rider entered wrong destination
Ride did not happen
Driver refused multiple destination
Hello, I am not getting trips but I already paid my service fee this morning.
Commmission debt
Driver Wants Access to More Order Areas
Missing Bonus
Commission Debt To Bolt
Hello, It is Monday and all my friends have received their bonus for last week but I have not. When would I receive my money?
Missing Bonus
Driver Wants Access to More Order Areas
Missing Payout
Question About Commission
I have paid my service fee to Bolt, see attached proof of payment but my balance is still -53.70 GHC , why?
Items Missing From Driver Balance
Question About Commission
Commission Debt To Bolt
Does Not Understand Balance
Ordered a ride and the driver came to my pick-up location with his wife in his car.
Behaviour complaint
Bad or Dangerous driving
Driver not alone in vehicle
Unnecessary contact
I am a social influencer who can help in advertising your brand. Is there a chance we could work together?
Marketing or sales offer
Ambassador Program Query
Product Suggestion
Bolt Markets
Rider reported driver clicked arrived before getting to pickup location
Driver Pressed Arrived Button Too Early
Driver Arrived to Wrong Pickup Location
Driver Rejected the Order
Driver Arrived in Wrong Vehicle
Driver reported phone was stolen, details changed and unable to login
Forgot Username or Password
Account Hijacked
Driver Fraud
Fraudulent Activity
Driver reported riders cancellation is reducing ratings
Unhappy that Rider Cancelled Order
Rider Order Cancellations
Unhappy With Low Ratings
Low Ratings
