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Know your ATI's 2.0

Total questions: 20

Worksheet time: 7mins

Name
Class
Date
1.

Hello. My bolt inspection expired. I have done another inspection and uploaded the file since morning. I still await your response. Kindly help so i can start work.

a)

Missing document

b)

Expired document

c)

Document submission

d)

Driver Churned

2.

Hello! Your driver took off with meal packs meant for protesters

a)

Behaviour complaint

b)

Stolen items

c)

Lost Item

d)

Robbery

3.

Hello! Does Bolt give cars to drivers because I need one to drive for the platform.

a)

Add or delete cars

b)

Looking for a vehicle

c)

Lost Item

d)

Robbery

4.

I think Bolt has been hacked, I get debit alerts even with using the app.

a)

Wrong payment method

b)

Cannot add card

c)

Insufficient funds

d)

Unknown Charge

5.

Good day , I was trying to take a Bolt ride yesterday, the driver cancelled and i got debited N1000.

a)

Rider cancellation

b)

Rider Pre-Authorizarion

c)

Rider entered wrong destination

d)

Driver asked for more money

6.

My account was blocked and I was informed to add my driver's license and profile picture and contact support.

a)

Document Submission

b)

Missing document

c)

Unable to upload to driver's portal

d)

Low ratings

7.

I lodged a complain regarding a trip and I was informed that there was a technical issue with the fare calculation and I will be compensated, I still haven't received compensation after 3 weeks.

a)

Incorrectly solved Pr

b)

Checking status of price review

c)

Fraudulent trip in Pr

d)

We are requesting route details

8.

I have been getting a message saying ''your application has been disabled due to insufficient location settings, high accuracy mode is required for the app to work.

a)

Bad device

b)

Navigation or map errors

c)

Old app version

d)

Needs Help Understanding App Features

9.

Please the app is saying that I don't have any selected category and I should change my car and I can't receive orders. Please I don't understand this, help me out.

a)

Category Issue

b)

Issue in City During trip

c)

Driver wants access to more order ares

d)

Driver churned

10.

My morning bonus is not reflecting in my account and I met all the criteria.

a)

Unclear bonus conditions

b)

Missing bonus

c)

Cash campaign issue

d)

Driver benefits query

11.

I have been getting Bolt receipts on my email and I don't have a Bolt account.

a)

Unclear receipts

b)

Asked to change receipt info

c)

Wrong email recipient

d)

Did not receive receipt

12.

I already set my destination on the app but I am getting orders to the opposite direction.

a)

Driver destination issue

b)

Rider entered wrong destination

c)

Ride did not happen

d)

Driver refused multiple destination

13.

Hello, I am not getting trips but I already paid my service fee this morning.

a)

Commmission debt

b)

Driver Wants Access to More Order Areas

c)

Missing Bonus

d)

Commission Debt To Bolt

14.

Hello, It is Monday and all my friends have received their bonus for last week but I have not. When would I receive my money?

a)

Missing Bonus

b)

Driver Wants Access to More Order Areas

c)

Missing Payout

d)

Question About Commission

15.

I have paid my service fee to Bolt, see attached proof of payment but my balance is still -53.70 GHC , why?

a)

Items Missing From Driver Balance

b)

Question About Commission

c)

Commission Debt To Bolt

d)

Does Not Understand Balance

16.

Ordered a ride and the driver came to my pick-up location with his wife in his car.

a)

Behaviour complaint

b)

Bad or Dangerous driving

c)

Driver not alone in vehicle

d)

Unnecessary contact

17.

I am a social influencer who can help in advertising your brand. Is there a chance we could work together?

a)

Marketing or sales offer

b)

Ambassador Program Query

c)

Product Suggestion

d)

Bolt Markets

18.

Rider reported driver clicked arrived before getting to pickup location

a)

Driver Pressed Arrived Button Too Early

b)

Driver Arrived to Wrong Pickup Location

c)

Driver Rejected the Order

d)

Driver Arrived in Wrong Vehicle

19.

Driver reported phone was stolen, details changed and unable to login

a)

Forgot Username or Password

b)

Account Hijacked

c)

Driver Fraud

d)

Fraudulent Activity

20.

Driver reported riders cancellation is reducing ratings

a)

Unhappy that Rider Cancelled Order

b)

Rider Order Cancellations

c)

Unhappy With Low Ratings

d)

Low Ratings