Worksheets10.2 NAPA/GPC Culminating Event
Total questions: 12
Worksheet time: 7mins
I’m a customer that frequently visits different Auto Part Stores, and review ads in papers for the best deals. What kind of shopper am I?
The Preventer
The Saver
The Enthusiast
The Novice
What does the term NAPA stands for?
New Auto Parts Anytime
National Association Parts for Automobile
National Automotive Parts Association
National Automobile Parts Anytime
What year did NAPA commence (begin) its operations in the United States?
1913
1925
1965
1942
I love shoes and stay up to date on the newest releases. A new pair of Jordan’s is being released on Saturday, and I am waking up early to stand in line to get a pair. I know exactly what I want, but am also excited to see what other shoes they have to offer. I might get a couple of pairs of new shoes! Who I am?
The Enthusiast
The Novice
The Saver
The Preventer
What are the Napa logo colors?
Red and Blue
Green and Blue
Gold and Blue
Purple and Gold
Addison Rae made a new Tik Tok to try to interact with her current followers. On her video, she asked everyone to comment their favorite holiday. Is she using attraction, engagement, or retention?
Attraction
Engagement
Retention
Which company is the parent company of NAPA?
Coca-Cola
Mercedez Benz
Advance Auto Parts
Genuine Parts
I enjoy makeup, but my budget doesn’t always allow me to purchase the brands that I want. Ulta is having an upcoming sale this weekend and I am interested in making some purchases. I am searching their current advertisements and website to find the best deals on the popular brands. Who am I?
The Enthusiast
The Saver
The Novice
The Preventer
Which of the following is an example of Attraction?
Customer Surveys
A person spinning a sign
An employee greeting you
None of the Aboce
I am a college student who got a used Toyota Camry with bad brakes for my 18th birthday. I walk into the store and look lost. I want pads that will last and give me the best results. Mostly, I need someone to explain to me when I should change the pads again, before they are worn out and causing the sound. What kind of shopper am I?
The Novice
The Enthusiast
The Saver
The Preventer
The Theme of this case challenge was:
Creating the Customer Experience
The Customer and the Employer
Shaping the Customer Experience
Attraction, Engagement, and Retention
The Competency we focused on this case challenge was:
Creativity & Innovation
Engaging Communication
Effective Collaboration
Cultural Agility
