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WorksheetsAt the Hotel - Tourism11
Total questions: 60
Worksheet time: 30mins
A person who helps you with your luggage.
Normally, he or she wears a uniform and can show you around the hotel too.
Reception
Bellhop
Concierge
Maid
Where can I find the concierge?
Lobby
Function room
Terrace
Basement.
When we arrived at the hotel lobby nobody was at the check in desk, so we rang the ____
Door bell
Phone
Service bell
Cellular
Someone who parks your car at a hotel
valet
receptionist
bellboy
chambermaid
A young man who carries bags, takes messages etc in a hotel
valet
receptionist
bellboy
chambermaid
A set of rooms, especially expensive ones, in a hotel
single room
suite
double room
hostel
Something that makes a place comfortable or easy to live in
room service
conveniences
amenities
possibilities
To tell someone that a possible arrangement, date, or situation is now definite or official
to make a resevation
to make arrangements
to confirm a reservation
to book a room
A type of accommodation which offers offers overnight accommodation and breakfast
hotel
B&B
hostel
motel
A room in a hotel that is not being used and is available for someone to stay in
vacancy
spare room
twin room
adjoined room
A hotel offering ... provides guests with all their meals
full board
half board
B&B (bed and breakfast)
suite
Look at the picture and complete the sentence with the correct word:
Number one is the ....................service.
room service
laundry
lounge
bellhop
Look at the picture and complete the sentence with the correct word:
Number two is the ....................service.
room service
laundry
lounge
bellhop
Look at the picture and complete the sentence with the correct word:
Number three is ...........
an iron
laundry
a lounge
a masseur
Number four is the ......................service.
bellhop
laundry
masseur
house keeping
Look at the picture and complete the sentence:
You ............book a room at the City Centre Motor Hotel.
can
can't
must
Complete the sentence:
"Hotel ................. are higher during the high season".
rooms
lounges
vacancies
rates
If it's cold in your bedroom, please call the reception and ask for another............
pillow
towel
blanket
sheet
FILL IN:
"If you have some valuable items, you should put them in __________."
the safe deposit box
the terrace
the lobby
the reception
FILL IN:
"If the hotel has vacancies, it means that there are ________".
no rooms available
rooms for free
rooms available
rooms with sauna
FILL IN:
"Before you start your journey home, you should ___________ at the reception."
check in
check
lobby
check out
Who would say...
MAY I HELP YOU?
CLIENT
RECEPTIONIST
Who would say...
COULD YOU FILL IN THIS REGISTRATION CARD?
CLIENT OR GUEST
RECEPTIONIST
Who would say...
I HAVE A ROOM RESERVED.
GUEST
RECEPTIONIST
Who would say...
I'M SORRY I CAN'T FIND ANY ROOMS UNDER THAT NAME.
RECEPTIONIST
GUEST
Who would say...
THERE MUST HAVE BEEN A MISTAKE. LET ME SEE WHAT I CAN DO FOR YOU.
CLIENT
RECEPTIONIST
Who would say...
HOW MUCH IS THE SINGLE ROOM?
GUEST
RECEPTIONIST
Who would say...
THE CHARGE FOR THE SINGLE ROOM IS $100 PER NIGHT.
GUEST
RECEPTIONIST
Who would say...
HOW LONG ARE YOU PLANNING TO STAY WITH US?
CLIENT
RECEPTIONIST
Who would say...
OK, $100 PER NIGHT. THAT'LL BE FINE.
GUEST
RECEPTIONIST
Who's this?
Bellboy
Maid
Receptionist
Who's this?
Bellboy
Driver
Maid
These are...
double rooms
adjoining rooms
single rooms
What's she doing?
washing
sleeping
housekeeping
What sounds more polite and appropriate? (more than one option is possible).
Good morning. How can I help you?
Good morning. May I help you?
Good morning. What do you want?
What sounds more polite and appropriate?
I want a room, please.
Give me a room, please.
I'd like a room, please.
What sounds more polite and appropriate?
We want a double room.
We'd prefer a double room.
Make it a double room.
What sounds more polite and appropriate?
Can I see your passport, please?
Show me your passport, please.
Passport, please.
What sounds more polite and appropriate?
Is breakfast included?
No.
No, it's not.
No, I'm afraid not.
Absolutely not.
What sounds more polite and appropriate to this question "How would you like to pay, by cash or by card"?
By card. Would you like me to pay now?
By card. Do I have to pay now?
What sounds more polite and appropriate? (more than one option is possible)
I want a wake-up call at 6.30 tomorrow morning, please.
Can I have a wake-up call at 6.30 tomorrow morning, please?
Could I have a wake-up call at 6.30 tomorrow morning, please?
I need a wake-up call at 6.30 tomorrow morning.
If the beds in a double room are separated, it's called ...
two-bedded room
twin-bedded room
double-bedded room
two-bed room
A place providing cheap accommodation, aimed mainly at young people
wilderness cabin
log cottage
youth hostel
motel
What does this sign mean ('vacancies')?
no rooms available
rooms available
rooms for free
reservation required
Full board includes
accommodation and breakfast
accommodation, breakfast and lunch
accommodation, breakfast, lunch and dinner
accommodation, all meals and drinks
The following picture is a good example of...
5-star hotel
room service
amenities.
linen
adjoining rooms
two hotel rooms with a door in the middle
two beds in a hotel room
rooms that look at each other
rooms that share a window
local facilities such as stores and restaurants
amenities
extras
spa
shopping
While in North America this is a bellboy or bellhop, in England it is a
porter
carhop
front desk clerk
valet
The amount of money a guest owes for repairs to hotel property (when caused by violent or careless acts) is the...
damage charge
extra fee
money due because of broken items
room charge
a fee for staying past the check-out time
late charge
luggage cart
rate
sheets, blankets, pillow cases
rate
vacancy
linen
If you've never been to this city, you should take a look at our ... to learn about local tourist attractions
menu
brochures
front desk
Sorry, we don't have a _______ service. You'll have to park your car yourself.
room
laundry
valet
I’m sorry, but we don't have any vacancies. We are fully-_______ tonight.
vacant
booked
closed
I'll call housekeeping and ask them to bring you some fresh______
ice
milk
linen
You might like to voice your complaint about the rate to the_______
housekeeper
valet driver
hotel manager
Please put your used _______ in the basket and leave unused ones hanging on the rack.
dishes
towels
tissues
.............................. is a bus, train, or plane service in which vehicles travel frequently between two places.
shuttle service
transport
methods of transportation
public service
