Responding to an employee's request, a manager writing an email that declines a salary increase should use which approach?

Out of the four purposes for communication (messages and speeches), which purpose is the most common?

A speech presented to coworkers encouraging them to make monthly donations from their paychecks to support St. Jude's Children's hospital is what type of message?

Persuasive messages generally follow a communication model called _____.

_____ are requests that are expected by the receiver.

A ____ ____ will require planning an approach and more explanation to improve the chances of receiving a positive response from the receiver.

A set of instructions sent to employees that details the steps for completing the new company time sheets has which type of message purpose?

A tactful handling of a situation to avoid offending or arousing hostility from the audience is a definition for ______.

True or false? Using diplomacy in a message making a request means more than just using please and thank you.

A monthly email from an administrative assistant to a company warehouse worker, listing needed office supplies, is a message with which purpose?

At the end of a persuasive speech, the audience should be asked to do something. What is this called?

A short response to confirm that a message was received and action was taken is referred to as a ______.

During a persuasive speech, a mattress salesperson provides details about how scientific research was used to design the springs and foam to result in a more supported spine. This is creating desire based on ______.

A local funeral home has a billboard that reads "Don't leave your loved ones with your final expenses." This is a persuasive advertising message creating desire based on ______.

True or false? When responding to multiple questions and requests, it is usually best to provide responses in the same order that the originating message sender used.

Which of the following is not a part of the communication approach known by the acronym AIDA?

True or False? Giving explanation first to buffer the negative part of an informative message delivering bad news is called an indirect approach.

A guest speaker at a student assembly encouraging students to never text while driving would be considered what type (purpose) of speech?

A science teacher lecturing about how osmosis happens in front of her class is what type (purpose) of speech?

True or False? Instructional messages (with the purpose to instruct) have an elevated need for clarity so it is often best to use very precise terms and shorter sentences.

True or False? A good idea when writing a "how-to" instructional message is to consider using a bulleted or numbered list format.

True or False? When writing a message to a person that makes a request, you should always start by stating what you want immediately in the first sentence.

True or False? When writing a message to a person that makes a request, it is unfair to ask for something that is outside of normal job functions or that is likely an extreme sacrifice for the person or organization.

Standardized responses to routine and common questions might be posted on the website of a company or organization in the form of a _____.