Worksheets2nov
Total questions: 10
Worksheet time: 5mins
Prepaid Ad Account has Billing Threshold
no
yes
Advertiser reject the Lead Gen offer from the advertiser. Agent needs to handle this objection for once
yes
no
Agent can offer Lead Gen again more than once within the interaction even after advertiser object
yes
no
Agent need to close the case following the first issue, if the advertiser has multiple inquiries in one case and no escalation to XFN applied in the case
yes
no
Standard waiting time to hold the advertiser is 8-10 minutes.
yes
no
One of DSL Increase Eligibility Criteria is "No failed payments in the last 21 days"
yes
no
Advertiser missing in the middle of the chat, where agent needs more information. What is the correct process on a. the following up with the advertiser?
Do 1st check to he advertiser after 3 minutes since advertiser give no response> Close the case after 3 minutes no respond from the advertiser> Send email.
Wait for 2 minutes and close the chat
Tools to check Advertiser's role in the Asset is?
Payment History Tool,
Task
Unified Business Debugger (UBD)
Coupon Token Tool
We will get the review expedited for the issues whereby self-appeal was done by Advertisers is not a False Promise
yes
no
Agents are no longer to apologize when advertiser has waited for more than 5 minutes in the queue, instead thank the advertiser for his/her patience in waiting within the queue
yes
no
