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Worksheets

James Baldwin

Total questions: 131

Worksheet time: 1hrs 6mins

Name
Class
Date
1.

Which of the following is NOT one of the parts of a business letter?

a)

Inside Address

b)

Closing

c)

Executive Summary

d)

Enclosure Notification

2.

Business letters and memos should be written using the same tone.

a)

True

b)

False

3.

Letterhead allows a letter to be more professional because it designates the letter is a(n) __________ document.

a)

Informative

b)

Urgent

c)

Confidential

d)

Official

4.

What does the phrase “cc: John Smith” indicate when included at the end of a letter?

a)

Additional papers regarding John Smith are included

b)

John Smith wrote the letter as requested by the sender

c)

John Smith is an additional recipient of the letter

d)

The recipient should notify John Smith the letter was received

5.

Most letter formats require single spacing.

a)

True

b)

False

6.

Memos are commonly used to _________ or _________.

a)

Scold; Punish

b)

Congratulate; Encourage

c)

Hire; Fire

d)

Inform; Persuade

7.

_________ memos state policies or procedures the writer wishes the reader to follow.

a)

Directive

b)

Field Report

c)

Response

d)

Trip Report

8.

_________ memos are sent in response to a question or information request.

a)

Directive

b)

Field Report

c)

Response

d)

Trip Report

9.

_________ memos are used to report on inspection and procedures.

a)

Directive

b)

Field Report

c)

Response

d)

Trip Report

10.

________ memos are usually sent from a worker to a supervisor after returning from a business trip.

a)

Directive

b)

Field Report

c)

Response

d)

Trip Report

11.

A memo is a form of _____

a)

external communication

b)

internal communication

12.

What part is the message of the memo?

a)

attachment

b)

body

c)

subject

d)

from

13.

What type of line spacing is used within the body paragraphs of a memo?

a)

Single

b)

Double

c)

Triple

d)

Quadruple

14.

What is the correct order for the memorandum guide words?

a)

To, From, Date, RE

b)

From, To, RE, Date

c)

To, Date, From, RE

d)

From, RE, To, Date

15.

How do you replace the generic placeholders in a memo?

a)

Select and type

b)

Backspace

c)

Tab

d)

Enter

16.

Which of the following labels indicates that something has been included with the memo?

a)

Enclosure

b)

Typist

c)

Attachment

d)

Copy

17.

All memos must by typed using Times New Roman, 12 pts.?

a)

True

b)

False

18.

If a copy of the memo isn't sent to a second person, it's fine to leave the cc: line blank?

a)

True

b)

False

19.

Change the word MEMO in the heading to the name of your business.

a)

True

b)

False

20.

When using the professional memo template, how many times to you press the enter key between paragraphs?

a)

1

b)

2

c)

3

d)

4

21.

What appears after the complimentary close in a Mixed punctuation letter?

a)

comma ,

b)

colon :

c)

asterisk *

d)

hashtag #

22.

What font style should be used to type business documents?

a)

Arial

b)

Courier New

c)

Times New Roman

d)

Calibri

23.

What is the top margin for letters and memos?

a)

1 inch

b)

2 inch

c)

2.5 inch

d)

3 inch

24.

What type of punctuation is being used when no punctuation follows the salutation and complimentary close?

a)

no punctuation

b)

closed punctuation

c)

mixed punctuation

d)

open punctuation

25.

What appears before the date in a personal business letter?

a)

complimentary close

b)

address

c)

saluation

d)

body

26.

Titles in Reports and Tables should be typed...

a)

Bold and in ALL CAPS

b)

ALL CAPS only

c)

Bold only

d)

Bold and Lowercase letters

27.

How many times do you Enter after each item on a Title Page?

a)

QS (4 times)

b)

DS (2 times)

c)

17 times

28.

How many times do you Enter after the Date and Complimentary Close in a business letter and a personal business letter?

a)

QS (4 times)

b)

DS (2 times)

c)

17 times

d)

TS (3 times)

29.

What four words are at the top of Memos?

a)

DATE: TIME: SALUTATION: CLOSE:

b)

DATE: SUBJECT: INITIALS:

c)

TO: FROM: DATE: SUBJECT:

d)

TO: FROM: SALUTATION: BODY:

30.

What appears after the salutation in a mixed punctuation letter?

a)

colon :

b)

comma ,

c)

semicolon ;

d)

asterisk *

31.

What are the side margins and bottom margins of letters, memos, and reports?

a)

2 inches

b)

2.5 inches

c)

.5 inch

d)

1 inch

32.

How many times do you Enter after the titles in memos and tables?

a)

DS (Enter 2 times)

b)

QS (Enter 4 times)

c)

TS (Enter 3 times)

33.

An example of an internal method of communication within a business is when a company sends out a ________.

a)

memo

b)

business letter

c)

personal business letter

d)

report

34.

Pennsbury High School wrote a letter to Chick-fil-A asking the franchise to sponsor a future event. This is an example of...

a)

memo

b)

business letter

c)

personal business letter

d)

report

35.

A personal business letter can make a first impression on the reader.

a)

true

b)

false

36.

When formatting a memo on a word processing program, you should TS after the title 'Memorandum' and then begin typing Memo Headings.

a)

true

b)

false

37.

Pre-printed stationery that contains the company's name, address, logo, and other company information is called...

a)

the letterhead

b)

a business letter

c)

a memorandum

d)

a report

38.

Reference initials offer a way for businesses to investigate issues regarding letters that a company sent.

a)

true

b)

false

39.

What is a Memo ?

a)

A memorandum is a short message from one person to another in the same business or organization.

b)

A letter about financial problems

c)

A balloon that says happy days

d)

None of the above

40.

How many Memo headings is there ?

a)

15

b)

2

c)

4

d)

5

41.

How many inches is the top margin ?

a)

1 inch

b)

2 inches

c)

4 inches

42.

Which is part of the memo ?

a)

Typist initials

b)

Return address

c)

Body

d)

Complimentary Close

43.

Which is the definition of the Title Bar ?

a)

displays the

filename of a document

b)

provides you with a

menu of options to use when

creating a document

c)

provide you with

buttons that allow you to access

frequently used commands

44.

Fill in the blank:provides you with a

____________ of options to use when

creating a document

a)

Name

b)

Menu

c)

List

d)

None of the above

45.

What is the standard paper size ?

a)

9 x 1 inches

b)

8 x 11 inches

c)

8 1/2 x 11 inches

d)

None of the above

46.

Which princess has the tiger ?

a)

Tiana

b)

Jasmine

c)

Mulan

d)

Rapunzal

47.

Which is your address ?

a)

Return address

b)

Letter address

48.

There is not a colon or comma in the salutation and there is not a comma in the complimentary closing.

a)

Open punctuation

b)

Mixed punctuation

49.

the direction in which you can print on a page

a)

Orientation

b)

Portrait

c)

Landscape

50.

allows you to type

below the bottom margin

a)

Footer

b)

Header

c)

Margin

d)

All the above

51.

the way multiple lines of

text line up along the left, right, or both

margins

a)

Alignment

b)

Left align

c)

Right align

d)

Center align

e)

Justified

52.

Strike Enter__ time; leaves no blank lines

between lines of text in a document ( ss )

a)

1

b)

2

c)

3

53.

When text is centered

between the

___________________

margin

a)

Top and bottom

b)

Left and Right

54.

Before you seal or send your letter, make sure to _________ it.

a)

proofread

b)

justify

c)

indent

55.

You will be notified as soon as your registered letter reaches the _____________ and is signed for.

a)

sender

b)

recipient

c)

closure

56.

Memos are usually used for ________ communications.

a)

internal

b)

internet

c)

public

57.

I decided not to interview her because the _______ in her cover letter was very poor.

a)

grammar

b)

heading

c)

letter

58.

The __________ about the meeting was posted on the bulletin board for everyone to read.

a)

memo

b)

email

c)

receipt

59.

I ate a piece of chocolate cake.

a)

Active voice

b)

Passive Voice

60.

The movie is being made in Hollywood.

a)

Active Voice

b)

Passive Voice

61.

His hair was cut by a professional.

a)

Active Voice

b)

Passive Voice

62.

I will introduce you to my boss this week.

a)

Active Voice

b)

Passive Voice

63.

It would have been fixed at the weekend.

a)

Active Voice

b)

Passive Voice

64.

This business document begins with TO:, FROM:, DATE:, SUBJECT:

a)

Memo

b)

Letter

c)

Table

65.

When working in one of these you have the ability to merge cells

a)

Memo

b)

Letter

c)

Table

66.

You can find a return address and a letter address on this business document

a)

Memo

b)

Letter

c)

Table

67.

This business document has a salutation and complimentary closing on it

a)

Memo

b)

Letter

c)

Table

68.

This business document is keyed using block format EXCEPT

a)

Memo

b)

Letter

c)

Table

69.

Your reference initials are usually the standard closing for this business document

a)

Memo

b)

Letter

c)

Table

70.

When keying these business documents single space within the paragraphs, but double space between new paragraphs

a)

Memo

b)

Letter

c)

Table

71.

Rows and columns make up one of these

a)

Memo

b)

Letter

c)

Table

72.

Too fancy up this document you can apply shading and borders

a)

Memo

b)

Letter

c)

Table

73.

Do not indent new paragraphs when keying these business documents

a)

Memo

b)

Letter

c)

Table

74.

What components are included in the memo heading?

a)

TO:, FROM:, DATE:, ADDRESS

b)

TO:, FROM:, DATE:, SUBJECT:

c)

TO:, FROM:, DATE:, COMPLIMENTARY CLOSE:

d)

TO:, FROM:, DATE:, REFERENCE INITIALS:

75.

The margins for an Interoffice Memo are:

a)

1.5" Top Margin, and 1" Side and Bottom Margins

b)

2" All Margins

c)

1" All Margins

d)

2" Top Margin, and 1" Side and Bottom Margins

76.

________ are written messages used within an organization to communicate with one another.

a)

Personal-Business Letter

b)

Modified Block Style Letter

c)

Memo

d)

Email

77.

After you key the memo heading TO: how many times do you press tab?

a)

Once

b)

Twice

c)

Three times

d)

Four times

78.

If someone other than the originator keys the memo what should be included?

a)

Attachment

b)

Enclosure

c)

Reference Initials

d)

Return Address

79.

______________ is written by an individual to deal with business of a personal nature.

a)

Personal-Business Letter

b)

Interoffice Memorandum

c)

Modified Block Style Letter

d)

Email

80.

The Return Address includes which of the following:

a)

The date

b)

City, State, Zip Code

c)

Inside Address

d)

Name of the writer

81.

When keying the date in a memo or personal-business letter you can abbreviate it.

a)

True

b)

False

82.

An enclosure is attached to a memo or letter.

a)

True

b)

False

c)

All of the Above

83.

Which of the following is an example of a complimentary close?

a)

Dear Sarah

b)

Hello

c)

Goodbye

d)

Sincerely

84.

The letter mailing address is keyed a DS below the date.

a)

True

b)

False

85.

You include an Attachment notation if another document is attached to the memo or letter.

a)

True

b)

False

86.

The salutation is also known as the ______________

a)

closing

b)

greeting

c)

exit

d)

Sincerely

87.

An _______ is a container in which to send a letter.

a)

Envelope

b)

Plastic Wrap

c)

email

d)

Card board box

88.

A _______ contains the name of the person receiving the letter, a courtesy title (Mrs. Mr. Miss), first/last name, street address, city, state, and zip code.

a)

return address

b)

inside or letter mailing address

c)

date

d)

body

89.

In a personal business letter, the first thing you key is usually

a)

return address

b)

the date

c)

the inside or letter mailing address

d)

the subject line

90.

Block format is commonly used for formatting personal-business letters.

a)

True

b)

False

91.

All parts of a letter arranged in block format begin at the right margin.

a)

True

b)

False

92.

It is not acceptable to use ALL CAPS for the subject line.

a)

True

b)

False

93.

What is the default font and font size for Microsoft Word 2016?

a)

Times New Roman; 11 pt.

b)

Calibri; 11pt.

c)

Century Gothic; 11 pt.

d)

Arial; 11 pt.

94.

What should your left margin be?

a)

.5 inch

b)

1 inch

c)

2 inches

d)

0 inches

95.

What should your right margin be?

a)

.5 inch

b)

1 inch

c)

2 inches

d)

0 inches

96.

How many times should you press enter before beginning your letter?

a)

6 times, roughly 2 inches

b)

6 times, roughly an inch

c)

4 times, roughly an inch

d)

I do what I want.

97.

Which goes first, your address or the receiver's?

a)

mine

b)

the receiver's

98.

Do you indent your paragraphs in a business letter?

a)

yes

b)

no

c)

on Tuesdays

99.

Which is not an appropriate closing?

a)

Sincerely

b)

Respectfully

c)

Disrespectfully

d)

Regards

100.

Between the sender's address and the receiver's, there should be

a)

QS, quadspace, press enter 4 times, 3 empty spaces

b)

DS, doublespace, press enter 2 times, 1 empty space

c)

TS, trispace, press enter 3 times, 2 empty spaces

101.

Between the receiver's address and the greeting, there should be

a)

QS, quadspace, press enter 4 times, 3 empty spaces

b)

DS, doublespace, press enter 2 times, 1 empty space

c)

TS, trispace, press enter 3 times, 2 empty spaces

102.

Between the greeting and the 1st paragraph, there should be

a)

QS, quadspace, press enter 4 times, 3 empty spaces

b)

DS, doublespace, press enter 2 times, 1 empty space

c)

TS, trispace, press enter 3 times, 2 empty spaces

103.

Between the body paragraphs, there should be

a)

QS, quadspace, press enter 4 times, 3 empty spaces

b)

DS, doublespace, press enter 2 times, 1 empty space

c)

TS, trispace, press enter 3 times, 2 empty spaces

104.

Between the last paragraph and the closing, there should be

a)

QS, quadspace, press enter 4 times, 3 empty spaces

b)

DS, doublespace, press enter 2 times, 1 empty space

c)

TS, trispace, press enter 3 times, 2 empty spaces

105.

Between the closing and your name, there should be

a)

QS, quadspace, press enter 4 times, 3 empty spaces

b)

DS, doublespace, press enter 2 times, 1 empty space

c)

TS, trispace, press enter 3 times, 2 empty spaces

106.
A short message from one person to another in the same business or organization.
a)
Memo
b)
Letter
c)
Report
d)
Spreadsheet
107.
Memorandums are usually referred to as....
a)
Email
b)
Memos
c)
Message
d)
Letter
108.
What is the top margin of a memo?
a)
1 inch
b)
1.5 inches
c)
2 inches
d)
2.5 inches
109.
What are the side and bottom margins in a memo?
a)
1 inch
b)
1.5 inches
c)
2 inches
d)
2.5 inches
110.
How many times do you space between paragraphs in a memo?
a)
One Time
b)
Two Times
c)
Three Times
d)
Four Times
111.
How many times do you space within the paragraphs of a memo?
a)
Quadruple Space
b)
Double Space
c)
Single Space
d)
No Spaces
112.
A special notation at the of a memo or letter that indicates that an item(s) is attached to the letter or memo.
a)
Attachment
b)
Enclosure
c)
Copy Notation
d)
Typist Initials
113.
The main text of a personal letter, business letter, memo, email, or report. 
a)
Attachment
b)
Body
c)
Enclosure
d)
Typist Initials
114.
A special notation at the end of a letter that indicates that an item(s) is included with the letter.
a)
Attachment
b)
Enclosure
c)
Typist Initials
d)
Map
115.
What are the 4 headings to a memo? (IN ORDER)
a)
FROM, DATE, TO, SUBJECT
b)
TO, FROM, DATE, SUBJECT
c)
SUBJECT, TO, DATE, FROM
116.
A memo is a form of_________ _____________.
a)
external communication
b)
internal communication
117.
What is the correct format for reference initials?
a)
J.D.M
b)
JDM
c)
J.d.m.
d)
jdm
118.
You must insert reference initials to each memo you create?
a)
True
b)
False
119.
Where do you go to change the margins for a memo?
a)
Home tab
b)
Insert tab
c)
Page Layout tab
d)
View tab
120.
Reference initials are keyed in Uppercase letters.
a)
True
b)
False
121.
The TO: person is the recipient.
a)
True
b)
False
122.
A memo is a written message used by employees within an organization to communicate with one another.
a)
True
b)
False
123.
The FROM: person is the Writer.
a)
True
b)
False
124.
E-mail is short for
a)
environmental mail
b)
extra mail
c)
electronic mail
d)
efficient mail
125.
If someone other than the originator types the memo you must include...
a)
Reference initials
b)
Name of typest
c)
Author
d)
None of the above
126.
Which of the following reference initials are in proper format?
a)
AS
b)
as
c)
a.s.
d)
As
127.
A memo is usually sent to people in a different company.
a)
TRUE
b)
FASLE
128.
How do we key the heading labels for a memo? (To From Date, Subject)
a)
All Caps
b)
All Lowercase
c)
Upper and Lowercase
d)
It doesn't matter
129.
The ___ line is when the memo is written.
a)
DATE:
b)
FROM:
c)
TO:
d)
SUBJECT:
130.
The ___ line is who authored the memo.
a)
TO:
b)
FROM:
c)
DATE:
d)
SUBJECT:
131.
True or False:  All memos have reference initials.
a)
True
b)
False

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