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PROFESSIONAL SALESMANSHIP

Total questions: 15

Worksheet time: 3mins

Name
Class
Date
1.

DMP stands for

a)

A. Decision mutual process

b)

B. Durable momentum process

c)

C. Decision making process

d)

D. None of the above

2.

In these situations, the purchase tends to be important, but there may be little to choose between brands and later on they regret for something that they bought.

a)

A. Dissonance- Reducing

b)

B. Decision making process

c)

C. Gatekeeper

d)

D. Decider

3.

Salespeople need the security of stable earnings but tend to be older and less trained than average.

a)

A. Straight re-buy

b)

B. Modified rebuy

c)

C. New business selling

d)

D. Technical selling

4.

Technical qualification or a degree may be a prerequisite upon which selling skills can be built

a)

A. Habitual buying behavior

b)

B. Variety seeking behavior

c)

C. Technical selling

d)

D. None of the above

5.

The implication is that marketing effort should be directed not to selling product but to customer problem-solving.

a)

A. Influencer

b)

B. New task

c)

C. Modified rebuy

d)

D. Straight re-buy

6.

Salespeople may be found in the building industry selling to specifiers such as architects.

a)

A. Profession

b)

B. Professionist

c)

C. Professional salesmanship

d)

D. Missionary selling

7.

Placed on the professional level of salespeople who are technically competent with high levels of product knowledge.

a)

A. New business selling

b)

B. Habitual buying

c)

C. Missionary selling

d)

D. None of the above

8.

Some or all of the members of the DMU/ buying center feel that reappraisal and re-evaluation of alternatives are necessary.

a)

A. Modified rebuy

b)

B. Gatekeeper

c)

C. Both A & B

d)

D. None of the above

9.

Normally associated with large-scale contracts for raw materials such as coal to power stations.

a)

A. Delivery salesperson

b)

B. Political or indirect salesperson

c)

C. Multiple salesperson

d)

D. Creative salesperson

10.

Where function is to serve the already committed customer. Critics muight suggest that many customers for many products are not committed.

a)

A. Inside order taker

b)

B. Technical selling

c)

C. Outside order taker

d)

D. Missionary selling

11.

Who deal directly with the public are the most visible and most familiar type of salesperson.

a)

A. Creative salesperson

b)

B. Direct selling to consumers

c)

C. Direct selling

d)

D. None of the above

12.

Included in this category is the direct selling of such products as double glazing, encyclopedias and vacuum cleaners.

a)

A. Direct selling to organisation

b)

B. Direct selling to the public sector

c)

C. Creative salesperson

d)

D. All of the above

13.

Salesperson are also order getters, hunters rather than farmers.

a)

A. B2B Trade selling

b)

B. Direct selling to organisations

c)

C.Missionary sales

d)

D. None of the above

14.

Traditionally this has been one of the most common types of selling, in which salespeople are primarily employed on dealer/retailer service selling

a)

A. Political or indirect salesperson

b)

B. Outside order taker

c)

C. Trade selling

d)

D. All of the above

15.

Where the prime function is the end result of the physical movement of goods.

a)

A. Complex buying behavior

b)

B. Delivery salesperson

c)

C. Both A & B

d)

D. None