Free Printable Business letter review

1.

In block format, all lines begin at the left margin.

a)

True

b)

False

2.

The date of a block format letter is always centered.

a)

True

b)

False

3.

The inside address is the address of the person sending the letter.

a)

True

b)

False

4.

If the first line of the inside address is Dr. Mark Smith, an appropriate salutation would be Dear Dr. Smith.

a)

True

b)

False

5.

The originator's name and title is the person who wrote the letter.

a)

True

b)

False

6.

Reference initials are the initials of the originator.

a)

True

b)

False

7.

How is the salutation written?

a)

Dear Mrs. Dunworthy

b)

To Whom it May Concern

c)

Dear Julie

d)

Rebecca Dunworthy

8.

What part is the complimentary close?

a)

Sincerely yours

b)

Enclosures

c)

123 Baker Street

d)

Dear Ms. Smith

9.

The date line should be formatted as:

a)

Dec. 15, 2018

b)

12/15/18

c)

December 18, 2018

d)

18 December 2018

10.

What is the method of formatting where all parts of the letter are aligned at the left margin?

a)

Mixed

b)

Block

c)

Indented

d)

Open

11.

Identify this part of the business letter:

Sincerely,

a)

Salutation

b)

Heading

c)

Signature Line

d)

Complimentary Closing

12.

Identify this part of the business letter:

Micah Hayes

2300 Garfield Lane

Emporia, KS 83007

a)

Recipients Address

b)

Heading

13.

Identify this part of the business letter:

Dear Jackson Avery:

a)

Salutation

b)

Closing

c)

Heading

d)

Recipients Address

14.

Identify this part of the business letter:

This is Rory Gilmore from the Yale Daily News. I am applying for the Leadership grant your company is sponsoring and would like to formally submit my name for the competition.

a)

Body

b)

Heading

c)

Letterhead

d)

Salutation

15.

Business Letter salutation can have a comma or a colon.

a)

TRUE- both work for business letter

b)

FALSE- it's a comma only

16.

What are the 2 colors you can sign your name with in pen?

a)

Black or Red

b)

Red or Blue

c)

Black or Blue

d)

Green or Black

17.

Identify this part of the business letter:

Rebecca James

450 Winter Avenue

Oklahoma City, OK 44391

November 6, 2019

a)

Heading

b)

Recipients Address

18.

We always need to be professional in a letter, whether writing internally or externally.

a)

TRUE

b)

FALSE

19.

It is always important to have a subject line in an email.

a)

True

b)

False

20.

Knowing your audience is important in email communication.

a)

True

b)

False

21.

Proofreading is not important in emails as it is considered casual communication.

a)

True

b)

False

22.

A professional email address is:

a)

sexygirl44@gmail.com

b)

129873498@qq.com

c)

weimingchen78@hotmail.com

d)

indian_dancer@gmail.com

23.

For a professional greeting you can start with:

a)

Dear Mr. Pineda,

b)

Hi Mr. Pineda,

c)

Hi Americo,

24.

What do you usually write as salutation if you don't know who will be receiving your letter?

a)

Dear Mr./Ms./Mrs.

b)

Dear Mister

c)

Dear Sir/Madam

d)

Dear Miss

25.

What does the first paragraph of a business letter explain?

a)

It explains what the receiver has to do.

b)

It explains the reason for writing.

c)

It explains the sender's feeling.

d)

It explains how grateful the sender is.

26.

What is Enclosure in Business Letter?

a)

To end the letter

b)

To start the letter

c)

The letter was signed on behalf of another person.

d)

The envelope contains one or more documents in addition to the letter or attached to the letter.

27.

What is the correspondence phrase for giving bad news?

a)

We are delighted to inform you that ...

b)

You will be pleased to hera that ...

c)

We regret to inform you that ...

d)

We would appreciated if you could ...

28.

What is the correspondence phrase for making a request?

a)

We would apprecate it if you could ... ?

b)

Do you want me to ... ?

c)

Shall I ... ?

d)

Would you like me to ... ?

29.

Return Address

a)

The address of the person sending the letter (sender). Includes the street address, city, state, and zip code. Note: The return address does not include the sender's name.

b)

The date the letter is written.

c)

Includes the following information of the person receiving the letter: courtesy title (Mr., Mrs., or Ms.), first and last name and his/her job title (if applicable), company name (if applicable), street address, city, state, and zip code.

d)

Includes the greeting (opening) of the letter, followed by the receiver's courtesy title and last name.

30.

Date

a)

The address of the person sending the letter (sender). Includes the street address, city, state, and zip code. Note: The return address does not include the sender's name.

b)

The date the letter is written.

c)

Includes the following information of the person receiving the letter: courtesy title (Mr., Mrs., or Ms.), first and last name and his/her job title (if applicable), company name (if applicable), street address, city, state, and zip code.

d)

Includes the greeting (opening) of the letter, followed by the receiver's courtesy title and last name.

31.

Inside Address

a)

The address of the person sending the letter (sender). Includes the street address, city, state, and zip code. Note: The return address does not include the sender's name.

b)

The date the letter is written.

c)

Includes the following information of the person receiving the letter: courtesy title (Mr., Mrs., or Ms.), first and last name and his/her job title (if applicable), company name (if applicable), street address, city, state, and zip code.

d)

Includes the greeting (opening) of the letter, followed by the receiver's courtesy title and last name.

32.

Salutation

a)

The address of the person sending the letter (sender). Includes the street address, city, state, and zip code. Note: The return address does not include the sender's name.

b)

The date the letter is written.

c)

Includes the following information of the person receiving the letter: courtesy title (Mr., Mrs., or Ms.), first and last name and his/her job title (if applicable), company name (if applicable), street address, city, state, and zip code.

d)

Includes the greeting (opening) of the letter, followed by the receiver's courtesy title and last name.

33.

Body

a)

Includes the details of the letter. The first paragraph should introduce and state the reason for the letter. The following paragraphs should provide details for why the letter is being written and any background information that supports the message.

b)

Typically includes a closing phrase and is used to show respect and appreciation for the person reading the letter.

c)

The space for the sender's signature.

d)

Includes the sender's first and last name, followed by his/her job title (if applicable).

34.

Complimentary Closing

a)

Includes the details of the letter. The first paragraph should introduce and state the reason for the letter. The following paragraphs should provide details for why the letter is being written and any background information that supports the message.

b)

Typically includes a closing phrase and is used to show respect and appreciation for the person reading the letter.

c)

The space for the sender's signature.

d)

Includes the sender's first and last name, followed by his/her job title (if applicable).

35.

Signature Area

a)

Includes the details of the letter. The first paragraph should introduce and state the reason for the letter. The following paragraphs should provide details for why the letter is being written and any background information that supports the message.

b)

Typically includes a closing phrase and is used to show respect and appreciation for the person reading the letter.

c)

The space for the sender's signature.

d)

Includes the sender's first and last name, followed by his/her job title (if applicable).

36.

Sender's Name

a)

Includes the details of the letter. The first paragraph should introduce and state the reason for the letter. The following paragraphs should provide details for why the letter is being written and any background information that supports the message.

b)

Typically includes a closing phrase and is used to show respect and appreciation for the person reading the letter.

c)

The space for the sender's signature.

d)

Includes the sender's first and last name, followed by his/her job title (if applicable).

37.

Reference Initials

a)

Initials of the person (other than the author) who typed the letter for the sender.

b)

Indicates another document is attached or enclosed with the letter.

c)

The space for the sender's signature

d)

Includes the greeting (opening) of the letter, followed by the receiver's courtesy title and last name.

38.

The part of a letter that greets the person you are writing to is called:

a)

Solution

b)

Opener

c)

Greeting

d)

Salutation

39.

The main part (message) of a letter is called the:

a)

Body

b)

Salutation

c)

Paragraphs

d)

Letter

40.

Which goes first, your address or the receiver's?

a)

mine

b)

the receiver's

41.

The greeting in a letter, such Dear Mrs. Smith, is called the:

a)

Letterhead

b)

Body

c)

Salutation

d)

Signature

42.

After the body of the letter, you include a statement such as Sincerely or Regards. This is called the:

a)

Signature

b)

Complimentary Close

c)

Initials

d)

Salutation

43.

Choose a proper closing phrase.

a)

CU soon;-)

b)

I look forward to hearing from you.

c)

I look forward to hearing of you.

d)

I look forward to hear from you.

44.

Johnathan Leung

123 St. George's Street

Kingston

is what part of the business letter?

a)

Heading

b)

Recipient's Address

c)

Signature Line

d)

Body

45.

Dear Mrs. Chambers,

is a proper salutation for a business letter

a)

True

b)

False

46.

The letter of complaint is not a professional letter.

a)

True

b)

False

47.

The stationery that is used instead of the return address in a business letter and consists of the business’ name, address, phone/fax/email, and logo.

a)

Logo

b)

Business Stationery

c)

Letterhead

d)

Envelope

Business letter review

Total questions: 47

Worksheet time: 27mins

Similar Resources on Wayground