Font size
WorksheetsIntroduction to Office pt. 1
Total questions: 67
Worksheet time: 34mins
The office is a place in which
business affairs are carried out.
information is driven.
functions are varied.
All of the above.
Office Procedure
steps to follow
Instructions
clearly defined common practices that should be followed in an office.
What is not a feature of processing information?
Editing and proofreading
Keyboarding
Photocopying
Calling persons.
What is not a feature of communicating activities?
Greeting callers
Answering telephones
Maintaining a database
Preparing and delivering presentations
What is not a function of managing information
Maintaining calendars
Providing instruction to coworkers
Maintaining databases and files
Maintaining financial records.
Creating & Analyzing information
Writing letters and memos
Organizing, summarizing and interpreting data
Making decisions and recommendations
Accessing databases, the internet and company intranets.
Searching for Information include all except
Searching the internet.
Providing instruction to coworkers.
Accessing databases
Using reference manuals and books.
What is an organization?
2 - 3 or more persons
A group of people
A formal group of people coming together with a shared goal or purpose.
Data or facts that have been organized into a meaningful form.
Stuff
Data processing
Relevant details
Information
Forms of creating and analyzing information include all except
Writing letters, memos and reports
Organizing, summarizing and intepreting data
Creating presentations
Searching the internet and databases
Select all the defines searching for information
Greeting Callers
Requestion information from a person outside the company
Using reference books and manuels
Searching the internet
A public, worldwide computer network made up of smaller, interconnected networks that spans the globe.
Routers
The internet
The world
The Intranet
The practice of working and communicating with others from a remote location is called
Telecommute
Telecommunication
Communication
Communicate
A computer network within an organization that is meant for the use of its employees or members.
The internet
The intranet
The network
The system
A message or correspondence that provides detailed information is called?
Clear
Concise
Courteous
Complete
Correct
Information that is presented in a short detailed way is called?
Clear
Concise
Courteous
Complete
Correct
Communication and information presented must accurate this is called?
Clear
Complete
Concise
Courteous
Correct
Information communicated should be presented in a way to avoid misunderstandings this is called?
Clear
Concise
Courteous
Complete
Correct
Information should be communicated with polite language this is called?
Clear
Concise
Courteous
Complete
Correct
Information that is arranged logically that allows the recipient to follow is called?
Clear
Concise
Courteous
Complete
Correct
Poor communication skills are acceptable in the business world?
True
False
The first thing to do when completing a writing tasks
Sign and prepare the final communication
Secure the information required
Identify the reason for the message
Compose a draft of your message.
Managing your writing tasks include
Checking your sentence structure
Using proper grammar
Apply punctuation and capitalization rules.
All of the above
Information communicated through a telephone uses
Oral communication
Written communication
Why are office careers popular?
They do not require specialized education
The work is manual
There are no opportunities for advancement
The salary and benefits are good
Marty wrote a standard memorandum to all staff informing them of an upcoming staff meeting. The memo was written with the Five C’s in mind. Clear, ________, courteous, complete and correct.
Classy
Concise
Competent
Confident
A formal written business communication, usually to another business
A memo
A business letter
An email
A news letter
Your vocabulary is words you know and understand
True
False
Employees must often read at work to understand the direction for using equipment
True
False
The practice of working and communicating with others from a remote location is called
Telecommute
Telecommunication
Communication
Communicate
Mobile Offices are very similar to which of the following types of offices?
telecommuting
hoteling
virtual
traditional
Which of the following activities would most likely NOT be done by the secretary?
answer phones and filing of forms
filing forms and making photocopies
making appointments and answering calls
answering calls and making deliveries
Which type of office has a permanent physical building?
mobile
virtual
traditional
telecommuting
Which type of office is like the traditional office but is temporary?
mobile
virtual
traditional
telecommuting
Which type of office is within a person’s home that is used to perform office tasks
hoteling
home
traditional
telecommuting
Which type of office has no physical form but allows you to perform work activities as you would in a traditional office?
mobile
virtual
traditional
telecommuting
Office Procedure
steps to follow
Instructions
clearly defined common practices that should be followed in an office.
There is only one type of office
True
False
A formal group of people coming together with a shared goal or purpose is called
Church
School
Organization
A company that does business in more than one country is called
Small Company
Medium Company
Large Company
A office located in a persons residence
Virtual
Home
Open space
Rentals
An office that can be located anywhere in the world with the use of technology.
Home
Rental
Open space
Virtual
A large area where work can be done side by side.
Home
Virtual
Open space
Rental
Used to separate workstations
Chairs
Boards
Partitions
Desks
Disadvantage of a small business include all except
Being responsible for a wide variety
Does not offer relocation opportunities
Less benefits
Alot of benefits
Select three written ways of passing on to several people information obtained in a letter.
Telephone call
Notice
Circular
Web Call
is an example of a...
Read the following text to answer questions number 7 and 8.
To : John Cena
Senior Secretary
From : Andy wright
Date : May 3rd,2017
Sub : Steve Wilder, American Interior Designer
Mr. Wilder will be visiting our office on Friday, May 5th, 2017. I would like you to prepare the concept of our new building’s Interior for him. He will arrive in the morning before.
What is Steve Wilder’s occupation?
A teacher
An interior designer
Secretary
Manager
Read the following text to answer questions number 1 to 3.
To : All Employees
From : Paul Walker
Subject : Ordering Supplies
Date : April 4th, 20017
All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.
The memo is addressed to ?
New employee
Mr. Paul Walker
Head of Personal
All employees
Poor communication skills are acceptable in the business world?
True
False
The first thing to do when completing a writing tasks
Sign and prepare the final communication
Secure the information required
Identify the reason for the message
Compose a draft of your message.
Managing your writing tasks include
Checking your sentence structure
Using proper grammar
Apply punctuation and capitalization rules.
All of the above
Information communicated through a telephone uses
Oral communication
Written communication
identify three ways other than e-mail, by which an office can receive communications by technological means.
Text messages
Web conferences
Letter
Fax message
Read the following text to answer questions number 1 to 3.
To : All Employees
From : Paul Walker
Subject : Ordering Supplies
Date : April 4th, 20017
All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.
What does the memo about?
Overdue accounts
Office furniture
Supply request
Typewriter
Communicating Information includes
Answering the telephone
Greeting visitors
Responding to persons within and outside an organization
All of The Above
When writing a check, it is a good idea to use
pencil
erasable pen
blue or black ink pen
red pen
Office Procedure
steps to follow
Instructions
clearly defined common practices that should be followed in an office.
What is information?
Information is the way we think.
Information is ideas that come from customers.
Information is meaningful facts.
Information is random, unorganized words.
Office correspondence may come in the following forms except
post card
text message
electronic mail
thinking
What is an office correspondence?
any written, typewritten or digital communication
any oral communication
communication exchanged without addresses
platform for travelling among people
What is not a computer hardware
Monitor
Microsoft Word
Keyboard
Printer
Identify ways a word processor program can be used to change the layout.
Bold
Delete
Change Font Size
Italic
Select three methods of non-verbal communication
Body language
Sign language
Verbal
Written
