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Introduction to Office pt. 1

Total questions: 67

Worksheet time: 34mins

Name
Class
Date
1.

The office is a place in which

a)

business affairs are carried out.

b)

information is driven.

c)

functions are varied.

d)

All of the above.

2.

Office Procedure

a)

steps to follow

b)

Instructions

c)

clearly defined common practices that should be followed in an office.

3.

What is not a feature of processing information?

a)

Editing and proofreading

b)

Keyboarding

c)

Photocopying

d)

Calling persons.

4.

What is not a feature of communicating activities?

a)

Greeting callers

b)

Answering telephones

c)

Maintaining a database

d)

Preparing and delivering presentations

5.

What is not a function of managing information

a)

Maintaining calendars

b)

Providing instruction to coworkers

c)

Maintaining databases and files

d)

Maintaining financial records.

6.

Creating & Analyzing information​

a)

Writing letters and memos

b)

Organizing, summarizing and interpreting data

c)

Making decisions and recommendations

d)

Accessing databases, the internet and company intranets​.

7.

Searching for Information include all except

a)

Searching the internet.

b)

Providing instruction to coworkers.

c)

Accessing databases

d)

Using reference manuals and books.

8.

What is an organization?

a)

2 - 3 or more persons

b)

A group of people

c)

A formal group of people coming together with a shared goal or purpose.

9.

Data or facts that have been organized into a meaningful form.

a)

Stuff

b)

Data processing

c)

Relevant details

d)

Information

10.

Forms of creating and analyzing information include all except

a)

Writing letters, memos and reports

b)

Organizing, summarizing and intepreting data

c)

Creating presentations

d)

Searching the internet and databases

11.

Select all the defines searching for information

a)

Greeting Callers

b)

Requestion information from a person outside the company

c)

Using reference books and manuels

d)

Searching the internet

12.

A public, worldwide computer network made up of smaller, interconnected networks that spans the globe.

a)

Routers

b)

The internet

c)

The world

d)

The Intranet

13.

The practice of working and communicating with others from a remote location is called

a)

Telecommute

b)

Telecommunication

c)

Communication

d)

Communicate

14.

A computer network within an organization that is meant for the use of its employees or members.

a)

The internet

b)

The intranet

c)

The network

d)

The system

15.

A message or correspondence that provides detailed information is called?

a)

Clear

b)

Concise

c)

Courteous

d)

Complete

e)

Correct

16.

Information that is presented in a short detailed way is called?

a)

Clear

b)

Concise

c)

Courteous

d)

Complete

e)

Correct

17.

Communication and information presented must accurate this is called?

a)

Clear

b)

Complete

c)

Concise

d)

Courteous

e)

Correct

18.

Information communicated should be presented in a way to avoid misunderstandings this is called?

a)

Clear

b)

Concise

c)

Courteous

d)

Complete

e)

Correct

19.

Information should be communicated with polite language this is called?

a)

Clear

b)

Concise

c)

Courteous

d)

Complete

e)

Correct

20.

Information that is arranged logically that allows the recipient to follow is called?

a)

Clear

b)

Concise

c)

Courteous

d)

Complete

e)

Correct

21.

Poor communication skills are acceptable in the business world?

a)

True

b)

False

22.

The first thing to do when completing a writing tasks

a)

Sign and prepare the final communication

b)

Secure the information required

c)

Identify the reason for the message

d)

Compose a draft of your message.

23.

Managing your writing tasks include

a)

Checking your sentence structure

b)

Using proper grammar

c)

Apply punctuation and capitalization rules.

d)

All of the above

24.

Information communicated through a telephone uses

a)

Oral communication

b)

Written communication

25.

Why are office careers popular?

a)

They do not require specialized education

b)

The work is manual

c)

There are no opportunities for advancement

d)

The salary and benefits are good

26.

Marty wrote a standard memorandum to all staff informing them of an upcoming staff meeting. The memo was written with the Five C’s in mind. Clear, ________, courteous, complete and correct.

a)

Classy

b)

Concise

c)

Competent

d)

Confident

27.

A formal written business communication, usually to another business

a)

A memo

b)

A business letter

c)

An email

d)

A news letter

28.

Your vocabulary is words you know and understand

a)

True

b)

False

29.

Employees must often read at work to understand the direction for using equipment

a)

True

b)

False

30.
A short message from person to another in the same business or organization.
a)
Memo
b)
Letter
c)
Report
d)
Spreadsheet
31.
Memos have no salutation line and no signature area at the end.
a)
True
b)
False
32.
The main text of a personal letter, business letter, memo, email, or report. 
a)
Attachment
b)
Body
c)
Enclosure
d)
Typist Initials
33.

The practice of working and communicating with others from a remote location is called

a)

Telecommute

b)

Telecommunication

c)

Communication

d)

Communicate

34.

Mobile Offices are very similar to which of the following types of offices?

a)

telecommuting

b)

hoteling

c)

virtual

d)

traditional

35.

Which of the following activities would most likely NOT be done by the secretary?

a)

answer phones and filing of forms

b)

filing forms and making photocopies

c)

making appointments and answering calls

d)

answering calls and making deliveries

36.

Which type of office has a permanent physical building?

a)

mobile

b)

virtual

c)

traditional

d)

telecommuting

37.

Which type of office is like the traditional office but is temporary?

a)

mobile

b)

virtual

c)

traditional

d)

telecommuting

38.

Which type of office is within a person’s home that is used to perform office tasks

a)

hoteling

b)

home

c)

traditional

d)

telecommuting

39.

Which type of office has no physical form but allows you to perform work activities as you would in a traditional office?

a)

mobile

b)

virtual

c)

traditional

d)

telecommuting

40.

Office Procedure

a)

steps to follow

b)

Instructions

c)

clearly defined common practices that should be followed in an office.

41.

There is only one type of office

a)

True

b)

False

42.

A formal group of people coming together with a shared goal or purpose is called

a)

Church

b)

School

c)

Organization

43.

A company that does business in more than one country is called

a)

Small Company

b)

Medium Company

c)

Large Company

44.

A office located in a persons residence

a)

Virtual

b)

Home

c)

Open space

d)

Rentals

45.

An office that can be located anywhere in the world with the use of technology.

a)

Home

b)

Rental

c)

Open space

d)

Virtual

46.

A large area where work can be done side by side.

a)

Home

b)

Virtual

c)

Open space

d)

Rental

47.

Used to separate workstations

a)

Chairs

b)

Boards

c)

Partitions

d)

Desks

48.

Disadvantage of a small business include all except

a)

Being responsible for a wide variety

b)

Does not offer relocation opportunities

c)

Less benefits

d)

Alot of benefits

49.

Select three written ways of passing on to several people information obtained in a letter.

a)

Email

b)

Telephone call

c)

Notice

d)

Circular

e)

Web Call

50.
Dear Mr. Zuck:
is an example of a...
a)
Subject Line
b)
Salutation
c)
Greeting
d)
Complimentary Closing
51.

Read the following text to answer questions number 7 and 8.


To : John Cena

Senior Secretary

From : Andy wright

Date : May 3rd,2017

Sub : Steve Wilder, American Interior Designer


Mr. Wilder will be visiting our office on Friday, May 5th, 2017. I would like you to prepare the concept of our new building’s Interior for him. He will arrive in the morning before.


What is Steve Wilder’s occupation?

a)

A teacher

b)

An interior designer

c)

Secretary

d)

Manager

52.

Read the following text to answer questions number 1 to 3.


To : All Employees

From : Paul Walker

Subject : Ordering Supplies

Date : April 4th, 20017


All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.


The memo is addressed to ?

a)

New employee

b)

Mr. Paul Walker

c)

Head of Personal

d)

All employees

53.

Poor communication skills are acceptable in the business world?

a)

True

b)

False

54.

The first thing to do when completing a writing tasks

a)

Sign and prepare the final communication

b)

Secure the information required

c)

Identify the reason for the message

d)

Compose a draft of your message.

55.

Managing your writing tasks include

a)

Checking your sentence structure

b)

Using proper grammar

c)

Apply punctuation and capitalization rules.

d)

All of the above

56.

Information communicated through a telephone uses

a)

Oral communication

b)

Written communication

57.

identify three ways other than e-mail, by which an office can receive communications by technological means.

a)

Text messages

b)

Web conferences

c)

Letter

d)

Fax message

58.

Read the following text to answer questions number 1 to 3.

To : All Employees

From : Paul Walker

Subject : Ordering Supplies

Date : April 4th, 20017


All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.


What does the memo about?

a)

Overdue accounts

b)

Office furniture

c)

Supply request

d)

Typewriter

59.

Communicating Information includes

a)

Answering the telephone

b)

Greeting visitors

c)

Responding to persons within and outside an organization

d)

All of The Above

60.

When writing a check, it is a good idea to use

a)

pencil

b)

erasable pen

c)

blue or black ink pen

d)

red pen

61.

Office Procedure

a)

steps to follow

b)

Instructions

c)

clearly defined common practices that should be followed in an office.

62.

What is information?

a)

Information is the way we think.

b)

Information is ideas that come from customers.

c)

Information is meaningful facts.

d)

Information is random, unorganized words.

63.

Office correspondence may come in the following forms except

a)

post card

b)

text message

c)

electronic mail

d)

thinking

64.

What is an office correspondence?

a)

any written, typewritten or digital communication

b)

any oral communication

c)

communication exchanged without addresses

d)

platform for travelling among people

65.

What is not a computer hardware

a)

Monitor

b)

Microsoft Word

c)

Keyboard

d)

Printer

66.

Identify ways a word processor program can be used to change the layout.

a)

Bold

b)

Delete

c)

Change Font Size

d)

Italic

67.

Select three methods of non-verbal communication

a)

Body language

b)

Sign language

c)

Verbal

d)

Written