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WorksheetsProperty knowledge for front office employees
Total questions: 17
Worksheet time: 17mins
Who is responsible for security in the hotel?
front office employees
everyone
security company
To secure luggage, show guest how to use security devices in their room, practice good key control is the job of?
Front desk
Reservationists
Bell Attendants
The following are examples of:
Where buses park
Fire code restrictions on where rollaway beds can be placed in guestrooms
Maximum number of guest allowed to stay in a room
Security measures
Property policy
Front office rules
Guests relies on who to tell them about property safety features?
PBX Operators
Reservationists
Concierge
To help them meet special security needs guests depends on?
Concierge
Front Desk Employees
Bell Attendants
To guard their room numbers from callers and oversee emergency efforts guests rely on?
Front Desk Employees
PBX Operators
Concierge
To practice good key control and keep their room numbers private guests rely on?
Concierge
PBX Operators
Front Desk Employees
The front office staff is a key part of a property’s security system.
True
False
Charges for cribs, refrigerators is not a part of property rules
True
False
In practicing security where should a bell attendant store a guest luggage when their room isn’t ready
Front desk
Bell room
Security room
SUITE Room is ...................
Most expensive room
Smaller than normal room
Single size bed
Blocked scenery
A room with a connecting door
Adjacent
connecting
suite
double
A room with two double beds.
suite
king
double
adjecent
A room with a sitting area connecting to one or more rooms.
Suite
King
Double
Adjoining
A room with a king size bed.
Adjacent
Accessible
Double
King
A room designed for guest with disabilities.
Suite
Accessible
King
Adjoining
Why should a lodging employee be the last on and off an elevator?
Makes the guest feel superior
Demonstrate elevator courtesy
To ensure nothing is left behind on elevator.
