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Property knowledge for front office employees

Total questions: 17

Worksheet time: 17mins

Name
Class
Date
1.

Who is responsible for security in the hotel?

a)

front office employees

b)

everyone

c)

security company

2.

To secure luggage, show guest how to use security devices in their room, practice good key control is the job of?

a)

Front desk

b)

Reservationists

c)

Bell Attendants

3.

The following are examples of:

Where buses park

Fire code restrictions on where rollaway beds can be placed in guestrooms

Maximum number of guest allowed to stay in a room

a)

Security measures

b)

Property policy

c)

Front office rules

4.

Guests relies on who to tell them about property safety features?

a)

PBX Operators

b)

Reservationists

c)

Concierge

5.

To help them meet special security needs guests depends on?

a)

Concierge

b)

Front Desk Employees

c)

Bell Attendants

6.

To guard their room numbers from callers and oversee emergency efforts guests rely on?

a)

Front Desk Employees

b)

PBX Operators

c)

Concierge

7.

To practice good key control and keep their room numbers private guests rely on?

a)

Concierge

b)

PBX Operators

c)

Front Desk Employees

8.

The front office staff is a key part of a property’s security system.

a)

True

b)

False

9.

Charges for cribs, refrigerators is not a part of property rules

a)

True

b)

False

10.

In practicing security where should a bell attendant store a guest luggage when their room isn’t ready

a)

Front desk

b)

Bell room

c)

Security room

11.

SUITE Room is ...................

a)

Most expensive room

b)

Smaller than normal room

c)

Single size bed

d)

Blocked scenery

12.

A room with a connecting door

a)

Adjacent

b)

connecting

c)

suite

d)

double

13.

A room with two double beds.

a)

suite

b)

king

c)

double

d)

adjecent

14.

A room with a sitting area connecting to one or more rooms.

a)

Suite

b)

King

c)

Double

d)

Adjoining

15.

A room with a king size bed.

a)

Adjacent

b)

Accessible

c)

Double

d)

King

16.

A room designed for guest with disabilities.

a)

Suite

b)

Accessible

c)

King

d)

Adjoining

17.

Why should a lodging employee be the last on and off an elevator?

a)

Makes the guest feel superior

b)

Demonstrate elevator courtesy

c)

To ensure nothing is left behind on elevator.