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WorksheetsHousekeeping 10 (w1)
Total questions: 10
Worksheet time: 2mins
It is the regular and systematic cleaning and maintenance of all facilities at home or the workplace to provide a safe and pleasant environment.
Housekeeping
Food and Beverage Service
Bed Make Up
Turn Down Service
The two types of Housekeeping are: __________ and _________.
International
Institutional
Domestic
Regional
These are the management policies agreement between the guests and the hotel.
Room Status
Classification of Guestrooms
Hotel Rules
Amenities
A good housekeeper must possess skills (___________ and ____________) that allow him/her to be effective at their job.
Interpersonal
Verbal Communication
Non-verbal Communication
Intrapersonal
Services or items that are offered or placed in the guest room, bathroom, etc. which add convenience and comfort to the guest.
Complimentary Items
Amenities
Facilities
Room Service
The guest requested not to be disturbed. What room sign can be used to inform about this request?
VC
BLO
SO
DND
What is the job description of Executive Housekeeper?
cleaning and tidying rooms
ensures the cleanliness of public areas
oversees the overall administration
monitoring inventory
What skills consist of facial expression, body language, and gestures?
verbal
communication
non-verbal
questioning
Which procedure is incorrect in handling guest requests?
use positive words
pass the request immediately
ask questions for clarification
explain what you can offer
An intrapersonal skill which means standing up for what you believe in is called (a) .
