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Positive attribute at workplace

Total questions: 161

Worksheet time: 1hrs 25mins

Name
Class
Date
1.

My dress code for the first day of work...

a)

Very elegant!

b)

According to the company's dress code

c)

Casual

d)

Rave style

2.

The most important thing to do on the first day at work is...

a)

to exchange telephone numbers with my company tutor

b)

to ask where the toilet is

c)

to look for a bar or vending machines

d)

to ask about the timetable

3.

Example of activities that I will be asked to do in the company:

a)

Save the world/solve the problem of hunger in the world

b)

I will be a support for daily tasks

c)

Activities that require big responsibility

d)

Bring coffee to my company tutor and go shopping for him/her

4.

I can't go to work today because...

a)

I missed the bus/I lost my bus tickets

b)

I don't like my tasks

c)

I'm sick, I have flu

d)

I feel lonely and sad

5.

I feel like I'm not doing anything at my workplace...

a)

I ask to change my company

b)

I call my school/parents/my sending organization

c)

I try to talk about it with my company tutor/group leader

6.

What does it mean to be respectful?

a)

To follow the rules without complaining and saying anything

b)

To stay always silent at work, to not talk

c)

To be punctual, kind and polite to my colleagues

7.

What, in your opinion, is essential in order to have a good experience?

a)

Being curious and learning something each day (words, habits)

b)

Meeting new people/friends

c)

Having fun and going to the disco

8.
Punctuality means which? 
a)
On task 
b)
Proffesional
c)
Happy
d)
On time
9.
Professionals have a body of ________.
a)
resourses
b)
knowledge
c)
puctuality
d)
accounts
10.
Professionalism describes a certain type of _________ in the workplace?
a)
Knowledge
b)
Behavior
c)
Persistance
d)
Drive
11.
Professionalism is judged against a set of ___________.
a)
oaths
b)
knowledge
c)
skills
d)
standards
12.
Professionalism is determined by all of the following except 
a)
communication
b)
competence
c)
image
d)
organization 
13.
The word closest in meaning to competence is which? 
a)
Skills
b)
Ability
c)
Organized
d)
Professional 
14.
Empathetic is a professional or unprofessional trait? 
a)
Professional
b)
Unprofessional 
15.
True or false actions speak louder than words? 
a)
True
b)
False
16.
Is it possible to be a professional but not display professionalism? 
a)
Yes
b)
No
17.
Showing up late to work is acceptable if it is only 
a)
once a week
b)
once a day
c)
once a month
d)
never acceptable 
18.

Which of the following is include in formal oral communication?

a)

face-to-face conversation

b)

telephone conversation

c)

classroom lectures

d)

discussion that take place at business meeting

19.

A positive attitude can...

a)

Be detrimental

b)

Improve motivation

c)

Cause a lack of effort

20.

What is the definition of Attitude?

a)

A settled way of thinking or feeling about someone or something, typically one that is reflected in a person’s behavior.

b)

A person, place, or thing.

c)

An word that describes action.

d)

All of the above.

21.
"We have the choice every day about what  ______ we are going to have for the rest of the day."
a)
stress
b)
attitude
c)
thoughts
d)
mission
22.

What is an example of someone with a NEGATIVE attitude?

a)

Someone who did not get chosen to be a captain on the team and decides to work harder and support the appointed captain.

b)

Someone who got told that they can't go to the football game and argues with their parents.

c)

Someone that just got a lesser grade on their test and decides to go to the teacher to ask what they need to do to be better prepared for the next test.

d)

None of the above

23.

What are examples of positive attitude?

a)

teasing others

b)

looking at the glass half full

c)

looking at the glass half empty

d)

none of the above

24.
The two types of attitudes
a)
Bad/Good
b)
Positive/ Bad
c)
Positive/ Negative
d)
Negative/Good
25.

The only disability in life is a...

a)

bad attitude

b)

positive attitude

26.

What is a Baditude?

a)

When someone is happy

b)

When you or someone else has a bad attitude

c)

When attitude doesn't matter

d)

When we know we can do something

27.

What is something that shows a positive attitude? Choose all correct answers.

a)

Doing your best at things.

b)

Be willing to learn new things.

c)

Think we can't do something.

d)

Set goals for ourselves

28.

True or false- Attitudes are not set in stone.

a)

True

b)

False

29.

True or False- I will try my best to have a positive attitude.

a)

True

b)

False

30.

True or false- Someone else's attitude DOES NOT have an affect on me.

a)

True

b)

False

31.

What is the key to having a positive attitude? (2 answers)

a)

Always do your best

b)

Do only what you think you can

c)

Think you can't do anything

d)

Believe in yourself

32.

What is an attitude?

a)

A song

b)

A dance

c)

A thought to ourselves

d)

A behavior or feeling based on our opinion.

33.

Marge is resigning from her company. Which is the best way for her to communicate this information?

a)

Text her supervisor.

b)

Speak to her supervisor in person.

c)

Send a group email to the entire company.

d)

Leave a sticky note of her supervisor's desk.

34.

Ahmad is attending a work meeting. When is it appropriate for him to use his smartphone?

a)

If the meeting is boring.

b)

If the speaker cannot see him using it?

c)

If his supervisor is not present.

d)

If the meeting specifically requires the participants to access information online.

35.

Carla works at an accounting office. Which of the following should she do before sending a work-related email?

a)

Check that the names and addressed of the intended recipients are correct.

b)

Ensure the email has subject line, required attachments, a pleasant greeting, and her contact information.

c)

Proofread and check for confidential information in the email and it's attachments.

d)

All of the above.

36.

Reggie works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?

a)

"Please hold."

b)

"Can I call you back later?"

c)

"Thanks for calling XYZ Sports. This is Reggie. Can you please hold for one moment?"

d)

"XYZ Sports. What do you need?"

37.

Olivia is careful of how she communicates with people at work. Which is an example of positive nonverbal communication?

a)

Smiling and nodding.

b)

Asking and answering questions.

c)

Crossing her arms and sighing.

d)

Rolling her eyes and frowning.

38.

Josh needs to place a non-urgent order with the sales representative at an office supply company. What should Josh do if the representative does not answer the phone?

a)

He should call every 10 minutes, but he should not leave a voicemail message.

b)

He should leave a voicemail message that includes his name, company name, phone number, and reason for calling.

c)

He should send a text message and an email after he leaves a voicemail message.

d)

He should call the representative's supervisor if the representative has not returned his phone call in 15 minutes.

39.

Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?

a)

Tell the customer, "You already asked that question."

b)

Sigh and roll her eyes at the customer.

c)

Try using different words, a drawing, or a demonstration to answer the questions.

d)

Stop answering the questions and walk away.

40.

Jose' is delivering a sales presentation. During his presentation, he should do all of the following EXCEPT...

a)

Make eye contact with the audience.

b)

Talk at an appropriate speed and volume.

c)

Look down and read directly from his notes.

d)

Remember to breathe and smile.

41.

Jackie is unhappy with her performance review and salary. She schedules a face-to-face meeting with her supervisor. Which of the following should she also do?

a)

Plan to meet in a quiet location away from co-workers and customers.

b)

Remain calm, poised, and focused.

c)

As her supervisor for specific feedback examples, and improvement ideas.

d)

All of the above.

42.

Mr. Ling is responsible for updating the company's social media sites. He should do all of the following EXCEPT...

a)

Proofread for content, grammar, spelling, capitalization, and punctuation mistakes.

b)

Credit the sources of any statistics, photographs, or quotes.

c)

Use a highly controversial even or idea to grab the viewer's attention.

d)

Ensure no confidential information is revealed.

43.

Mia is participating in a conversation. Which demonstrates her good listening skills?

a)

Nodding and making eye contact.

b)

Checking her phone for text messages.

c)

Looking around the room.

d)

Interrupting the person to ask a question.

44.

Tomorrow Emma will participate in a video conference call. Prior to the call, she should do all of the following EXCEPT...

a)

Practice using the equipment.

b)

Find a chair with wheels so she can move around during the call.

c)

Minimize the background noise.

d)

Put away her mobile devices and other distractions.

45.

Marcus is in a face-to-face interview. Which is an example of positive nonverbal communication?

a)

Looking around the room.

b)

Talking about why he is the best candidate for the job.

c)

Sitting up straight and making eye contact.

d)

Reading his resume' out loud.

46.

When should text messages be used in the workplace?

a)

To share large amount of information.

b)

To share confidential information.

c)

To share inappropriate jokes.

d)

To share urgent information, provide a quick response, or ask a simple question.

47.

Which of the following describes the signage shown?

a)

A cap must be worn in the area

b)

Safety helmet must be worn in the area

c)

It is optional to wear head protection

48.

Which of the following best describes the signage shown?

a)

The place to gather during an emergency

b)

Assembly point every morning

c)

Place for emergency vehicles to park

49.

Which of the following best describes the signage shown?

a)

Count the number of steps you take

b)

Look ahead while walking

c)

Be careful while walking

50.

What is a safety manual?

a)

Instructions for the operation of a device

b)

Instructions on safety precautions to take

c)

Instructions on troubleshooting a device

51.

Which of the following are hazards shown in the picture?

a)

Woman standing on a chair

b)

Man throwing a stapler

c)

Stressed worker

d)

Coffee spillage

52.

How can you prevent injuries at the workplace shown above?

a)

Throw the stapler higher to prevent it from hitting someone

b)

Use a ladder instead of a chair when arranging books in cabinet

c)

Pour water over the coffee spillage to prevent slipping

53.

Why is it important to follow safety regulations?

a)

To prevent injuries

b)

To get more salary

c)

To be promoted

54.

What should i do if i see someone not following safety regulations?

a)

Ignore as it is not my job

b)

Do not report it if it seems like a faster way to complete the job

c)

Report to supervisor immediately

55.
Maintaining punctual and consistent attendance is an example of
a)
Integrity
b)
Teamwork
c)
Positive Work Ethic
d)
Self-Representation
56.
Using personal and sick leave only when necessary is an example of
a)
Integrity
b)
Teamwork
c)
Positive Work Ethic
d)
Self-Representation
57.
Contributing to the success of the team is an example of
a)
Integrity
b)
Teamwork
c)
Positive Work Ethic
d)
Self-Representation
58.
Using language and manners suitable for the workplace is an example of
a)
Integrity
b)
Teamwork
c)
Positive Work Ethic
d)
Self-Representation
59.
Working in a respectful and friendly manner with all customers and coworkers, regardless of national origin, race, appearance, religion, gender, disability or age is an example of
a)
Conflict-resolution
b)
Diversity Awareness
c)
Creativity & Resourcefullness
d)
Integrity
60.
Negotiating diplomatic solutions to interpersonal conflicts in the workplace is an example of
a)
Conflict-resolution
b)
Diversity Awareness
c)
Creativity & Resourcefullness
d)
Integrity
61.
Contributing new ideas for improving products and procedures is an example of
a)
Conflict-resolution
b)
Diversity Awareness
c)
Creativity & Resourcefullness
d)
Integrity
62.
Communicating effectively with customers and fellow coworkers is an example of
a)
Healthy Behaviors
b)
Reading & Writing Skills
c)
Critical-Thinking Skills
d)
Speaking and Listening Skills
63.
Interpreting workplace documents is an example of
a)
Healthy Behaviors
b)
Reading & Writing Skills
c)
Critical-Thinking Skills
d)
Speaking and Listening Skills
64.
Using a logical approach to make decisions and solve problems is an example of
a)
Healthy Behaviors
b)
Reading & Writing Skills
c)
Critical-Thinking Skills
d)
Speaking and Listening Skills
65.
Setting short- and long-term physical fitness goals is an example of
a)
Healthy Behaviors
b)
Reading and Writing Skills
c)
Critical-Thinking Skills
d)
Speaking and Listening Skills
66.
Identifying “big picture” issues in an organization’s structure is an example of
a)
Lifelong-learning skills
b)
Understanding Workplace Organizations
c)
Job-acquisition and advancement skills
d)
Resource-Management Skills
67.
Preparing to apply for a job is an example of
a)
Lifelong-learning skills
b)
Understanding Workplace Organizations
c)
Job-acquisition and advancement skills
d)
Resource-Management Skills
68.
Continuing to acquire new industry-related knowledge is an example of
a)
Lifelong-learning skills
b)
Understanding Workplace Organizations
c)
Job-acquisition and advancement skills
d)
Resource-Management Skills
69.
Maintaining equipment to ensure longevity and efficiency is an example of
a)
Lifelong-learning skills
b)
Understanding Workplace Organizations
c)
Job-acquisition and advancement skills
d)
Resource-Management Skills
70.
Making calculations related to personal finance is an example of
a)
Job-specific mathematics skills
b)
Information technology skills
c)
Customer-service skills
d)
Proficiency with technologies
71.
Providing helpful, courteous, and knowledgeable service is an example of
a)
Job-specific mathematics skills
b)
Information technology skills
c)
Customer-service skills
d)
Proficiency with technologies
72.
Safely using equipment, machines, and tools to accomplish work efficiently is an example of
a)
Job-specific mathematics skills
b)
Information technology skills
c)
Customer-service skills
d)
Proficiency with technologies
73.
Working with equipment and software specific to your job is an example of
a)
Job-specific mathematics skills
b)
Information technology skills
c)
Customer-service skills
d)
Proficiency with technologies
74.
Using the Internet efficiently and ethically for work means that you have an understanding of
a)
Internet Use Skills
b)
Information Technology Skills
c)
Telecommunications Skills
d)
Ethics
75.
Utilizing a cell phone to complete a work assignment means that you possess
a)
Internet use and security Skills
b)
Information Technology
Skills
c)
Telecommunications Skills
d)
Customer Service Skills
76.

How to conduct yourself in the best possible manner gives you confidence.

a)

True

b)

False

77.

When people project a positive self-image they are more likely to get the response they want from other people, because in general people respond positively if they are approached positively.

a)

True

b)

False

78.

With a positive attitude, you are more likely to be productive, but you are less likely to reach your own personal and professional goals.

a)

True

b)

False

79.

When you meet someone for the first time, the person you meet forms an opinion of you in the first thirty minutes of your encounter.

a)

True

b)

False

80.

Below are the examples of what to do for a positive response, except:

a)

Your posture and body movement

b)

How you dress and groom yourself

c)

What you eat

d)

What you say

81.

The clothing you wear will not define your personal image more than any other factor.

a)

True

b)

False

82.

People with bluish skin tones wear cool colors well. Below are the examples of cool colors, except:

a)

Black

b)

Yellow

c)

White

d)

Blue

83.

People with golden skin tones wear warm colors well. Below are the examples of warm colors, except:

a)

Orange

b)

Coral pink

c)

Brown

d)

Black

84.

It is important to learn about dress codes before making choices of clothing you will wear in your work environment.

a)

True

b)

False

85.

Some organizations may say they have no dress codes, you can simply wear what you want.

a)

True

b)

False

86.

Knowing how to manage yourself in public places is not important for the impressions you make on others.

a)

True

b)

False

87.

Practice loud behavior that calls attention to yourself, in order to present a positive image in public places.

a)

True

b)

False

88.

Be patient and polite to people in service roles for example waiters, salespeople, maids, to present a positive image of yourself when you are in public places.

a)

True

b)

False

89.

For men, hats and caps are appropriate outdoor and indoor wear.

a)

True

b)

False

90.

There is no problem of displaying strong emotion in public–for example, arguing with your spouse (or special friend), punishing your children, or being intensely affectionate.

a)

True

b)

False

91.

Respond to handicapped people in the same way you respond to others for example, do not raise your voice, stare or seek to take away their independence.

a)

True

b)

False

92.

When small children are invited to your home, control them so that they will not break your valuable antique vase.

a)

True

b)

False

93.

When visiting a friend or acquaintance who is hospitalized, make your visit cheerful and brief.

a)

True

b)

False

94.

When travelling via public vehicles, offer your seat to the very old, the handicapped, or someone carrying a baby.

a)

True

b)

False

95.

Graciously open doors for companions especially superiors, elderly people, and people with heavy loads as you walk together.

a)

True

b)

False

96.

Internal employees who use entrepreneurial skills and thinking to seek out initiatives that could benefit the organisation financially are called...

a)

Entrepreneurs

b)

Creative Employees

c)

Intrapreneur

d)

Top workers

97.

The workplace is changing due to:

a)

Increased competition

b)

Technology

c)

Employees changing jobs more often

d)

All of the above

98.

Initiative is

(a)  

99.

How has technology impacted the workplace?

a)

Employers may expect staff to regularly check emails and respond to customers at all times of the day.

b)

Technology allows employees to work from multiple locations and have more flexible working conditions.

c)

It has made some jobs obsolete.

d)

Technology allows businesses to expand quickly and efficiently.

100.

A legal entity that controls and directs a worker under an express or implied contract of employment and pays him or her salary or wages in compensation is an...

a)

Organisation

b)

Employer Association

c)

Employer

d)

Individual

101.

WHS stands for

(a)  

102.

NES stands for

(a)  

103.

What are two Employer responsibilities in the workplace?

4 lines
104.

Modern awards and enterprise agreements are...

a)

legal documents which outline who can talk to each other in a workplace.

b)

legal documents that set out the minimum pay and conditions that apply in industries, occupations or workplaces

c)

an organisations responsibility to pay their employees well.

105.

Superannuation does not have to be paid by employers.

a)

True

b)

False

106.

Employers have responsibilities to the Government they are...

a)

Payroll

b)

Company Tax

c)

Voting

d)

GST

107.

What is GST?

(a)  

108.
Which of the following would be considered a physical need that people work to meet?
a)
shelter
b)
self-respect
c)
social improvements
d)
self fulfillment
109.
What are the unique combination of attitudes, interests, values, behaviors, and characteristics that make a person who they are?
a)
heredity
b)
responsibility
c)
ability
d)
personality
110.
Completing a job application when no job is readily available:
a)
is a complete waste of time
b)
guarantees that you will be called at a later date
c)
places your name on the company's file for future openings
d)
cannot be done through private employment agencies services
111.
When preparing a resume, the top, bottom, and side margins should be at least to:
a)
.5 of an inch
b)
1 inch
c)
1.5 inches
d)
2 inches
112.
Acceptable information on a personal data sheet or resume would be:
a)
religion
b)
education
c)
expected salary
d)
past financial history
113.
Before arriving for an interview, what should the applicant have already done?
a)
researched the company
b)
practiced potential questions
c)
developed questions to ask
d)
all of the above
114.
How many minutes before the scheduled interview time should the interviewee arrive?
a)
2 minutes
b)
10 minutes
c)
30 minutes
d)
45 minutes
115.
One of the worst things to do for a job interview is to:
a)
arrive late
b)
discuss salary
c)
introduce yourself
d)
look businesslike
116.
Before going on a job interview the interviewee should learn as much as possible about:
a)
the company's business
b)
the economy
c)
last week's sports results
d)
personality conflicts
117.
How many pages should the resume of a prospective employee be NOT including the reference page?
a)
1 page
b)
2 pages
c)
3 pages
d)
4 pages
118.
The first step in career planning is:
a)
writing a resume
b)
assessing your interests and values
c)
completing a job application
d)
participating in an interview
119.
A brief written description of a person's work, education, and experience is a(an):
a)
application
b)
W-2 form
c)
resume
d)
reference
120.
A person to whom a prospective employer may call and who will speak in on an applicant's behalf is a(an):
a)
applicant
b)
interviewer
c)
employer
d)
reference
121.
Goods and services a business provides for employees besides wages is known as:
a)
benefits
b)
salary
c)
goal
d)
resource
122.
A skill that has been developed is known as a(an):
a)
ability
b)
value
c)
goal
d)
resource
123.
A fixed amount of pay for a certain period of time:
a)
salary
b)
wage
c)
duty
d)
raise
124.
The form one completes for employment for business is a:
a)
resume
b)
W-2
c)
job application
d)
worksheet
125.
Make it a conscious effort to accept comments with a smile from your superior, learning from his/her remarks will help you become a better worker. This is accepting constructive _____________________.
a)
friendliness
b)
honesty
c)
criticism
d)
offers
126.
After your resume and job application have been completed and mailed to the prospective business, you receive a call requesting an interview. You should do all of the following EXCEPT:
a)
be on time
b)
dress neatly
c)
chew gum to calm your nerves
d)
answer questions with complete sentences
127.
Vacations, insurance, and sick leave are all part an employee's ____________ plan.
a)
benfits
b)
requirement
c)
stock
d)
hiring
128.
When is the best time to start planning for a career?
a)
in high school
b)
in college
c)
the future
d)
right now
129.
This department is responsible for hiring employees. It is the __________________ Department.
a)
Capital Reserves
b)
Accounts Payable
c)
Benefits
d)
Human Resources
130.
Which of the following are needed when you set goals?
a)
state your goal clearly
b)
set deadlines
c)
goals should be consistent with your values
d)
all of these are important
131.
Success on the job requires several things. Using initiative is one of them which means __________________.
a)
the ability to get along with others
b)
doing things without being told
c)
proper grooming habits
d)
being late for work
132.

Due to disagreements in goals, facts or expectations are

a)

argument

b)

workplace conflict

c)

breach of contract

d)

customer service

133.

Conflict can empower a group as well as destroy it

a)

True

b)

False

134.

Conflict is normal and inevitable process in an organization

a)

True

b)

False

135.

Objective to win and make the other lose no matter the expense is

a)

compensation

b)

pride

c)

competition

d)

jealousy

136.

Finding the middle ground in a conflict is

a)

avoid conflict

b)

compromise conflict

c)

manage conflict

d)

process conflict

137.

Who must act as referees to solve employee conflicts and guard against losing their temper

a)

employees

b)

supervisor

c)

customers

d)

friend

138.

What are some sources of conflict

a)

communication

b)

jealousy

c)

pride

d)

all of the above

139.

Conflict rarely resolves itself in fact conflict normally escalates if not dealt with proactively and properly

a)

True

b)

False

140.

To fight against

a)

pride

b)

performance discrepancies

c)

opposing positions

d)

power struggle

141.

Conflict is when two people or groups disagree, and disagreement causes friction

a)

True

b)

False

142.

When you let your emotions drive your decision, it can cause conflict in the workplace

a)

True

b)

False

143.

What is conflict that arise between two people who work together but just don't care for each other

a)

emotions

b)

communication

c)

structure

d)

personal variables

144.

Failure to communicate for fear being put down

a)

jealousy

b)

ego

c)

pride

d)

compensation

145.

Thinking you are better and smarter than your colleagues are

a)

pride

b)

ego

c)

opposing position

d)

competitive tensions

146.

Behavior can be

a)

actions

b)

reactions

c)

statements

d)

all of the above

147.

Positive energy is born of

a)

optimism

b)

pessimism

148.
Positive thinkers  tend to 
a)
have many talents
b)
have low self-esteem
c)
make no mistakes
d)
get along well with others 
149.
The essential step in developing self-esteem is to 
a)
speak loudly 
b)
avoid listening to criticism
c)
recognize your abilities
d)
make friends with your supervisor
150.

positive person is confident that no challenge will stand in the way of achieving his or her goal.

a)

Yes

b)

No

151.

A person can be positive and optimistic by a _____________and with _____________ in his abilities.

a)

Hard work and intelligence

b)

Attitude and confidence

c)

positive idea and confidence

152.

Positive energy offers us a ___________on life

a)

Beautiful perspective

b)

success

c)

difficulties

153.

If ________ is high people will interact with their leader’s vision, achieve his or her objectives and follow in his or her tracks.

a)

Enthusiasm

b)

Professionalism

c)

Morale

154.

Who are the three key workplace relations participants in the internal environment?

a)

Employers, employer association, human resource managers

b)

Employers, employees, human resource managers

c)

Employees, trade unions, Fair Work Commission

d)

None of the above

155.

Negotiating employment agreements with employees and their representatives is the role of

a)

Human resource managers

b)

Employers

c)

Employees

d)

Fair Work Commission

156.

Employees nowadays demand a __________ involvement in decision-making process.

a)

less

b)

greater

157.

The human resource managers need to ___________ in order successfully negotiate employment agreements.

a)

Be aware of all relevant awards and legal requirements

b)

Ensure all relevant information is available to employee representative

c)

Require employees to not say anything

d)

Consult widely

158.

(a)   are organisations that represent and assist employer groups.

159.

(a)   are organisations formed by employees in an industry, trade or occupation to represent them in efforts to improve wages and the working conditions of their members.

160.

Three types of employer associations are:

a)

Industry association

b)

Professional associations

c)

Broad-based or peak bodies

d)

Industry-specific trade unions

161.

The Australia's national workplace relations tribunal or industrial court is called:

(a)