The teacher ______ long brown hair.

_________ few people in class yesterday.

Which is the past form of "catch"?

Text (For questions no 1 – 2)

Dear Mr Thompson,

I recently received a letter from Mr Robinson, a valued customer of ours. He purchased an Italian coffee table and four France dining room chairs from us which your company delivered to his residence.

He has written a complaint that the purchases arrived damaged. We pride ourselves in the quality of our product and would like an explanation as how this mishap occurred. Even though the items are insured, our reputation is at stake. I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone’s satisfaction.

Sincerely,

Jackie Middleton

Customer Service manager

Who is Mr Thompson?

What was the writer concerned about?

Text (For questions no 15 – 17)

A laptop is a kind of computer unit which has the same function as a PC (personal computer), but it is smaller, lighter and of different sizes. Nowadays, most people choose laptops for several reasons.

A laptop is a portable device. This portability is very

helpful for our work, study and other activities. We do not

need complicated cable installations to activate a laptop,

and with a laptop, we can do our work anytime anywhere.

Moreover, a laptop allows us to access the internet in public

places which provide free access called hot spot areas. Some people like to use this facility to carry out their tasks.

Finally, laptop consumes energy more efficiently than

a PC does. This device uses a rechargeable battery as a source of electric energy. So if we prefer using laptop, it

means that we support the government program to save energy.

That’s why a laptop has become very popular recently.

A laptop is a portable device. (Par. 2 ). The synonym o the underlined word is ….

Text (For questions no 18 – 20)

Nusa Dua is a lovely commune devoted to tourism. The most exclusive and well-known remedy in Bali offers the best in terms of tourist structures and services, well-built and efficient hotel complexes with exclusive facilities, golf course with international standards where worldwide competition are also held, luxurious shops and exclusive beaches for tourists only. Nusa Dua differs from the rest of the Bukit Peninsula. In place of cliffs, sandy soil descends to a long white beach stretching from Nusa Dua proper all the way to Tanjung Benoa harbor, five kilometers to the north. The beach at Nusa Dua is sheltered by coral reef which creates an ideal family beach, while Tanjung Benoa specializes in water sports.

What is the main idea of the text above?

Text (For questions no 18 – 20)



Nusa Dua is a lovely commune devoted to tourism. The most exclusive and well-known remedy in Bali offers the best in terms of tourist structures and services, well-built and efficient hotel complexes with exclusive facilities, golf course with international standards where worldwide competition are also held, luxurious shops and exclusive beaches for tourists only. Nusa Dua differs from the rest of the Bukit Peninsula. In place of cliffs, sandy soil descends to a long white beach stretching from Nusa Dua proper all the way to Tanjung Benoa harbor, five kilometers to the north. The beach at Nusa Dua is sheltered by coral reef which creates an ideal family beach, while Tanjung Benoa specializes in water sports.

Tourists who want to enjoy banana boats and snorkeling should go to ….