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SBE Individual Certification: Marketing Information Mgt

Total questions: 29

Worksheet time: 15mins

Name
Class
Date
1.

This is a statistical tool used by retailers to assess the purchasing power of one region over another. It will help businesses decide where it would best to expand their operations.

a)

Buying Power Index

b)

Industrial Purchasing Index

2.

The market's percentage of U.S. effective buying income plus the market's percentage of U.S. retail sales plus the market's percentage of U.S. population are the elements of:

a)

The Buying Power Index

b)

The Industrial Purchasing Index

3.

This is the location, the region, or the community that will be served by the business.

a)

Industrial Area

b)

Trading Area

4.

Attempting to determine the number customers who will leave their usual trading area to make purchases in other locations. Example: Trying to figure out how many people will drive to Springfield to purchase a new car rather than buying it in Harrison.

a)

Out-shopper Analysis

b)

Other Geographic Shopping

5.

The gathering and interpreting of information about a trading area or the customers for a particular product.

a)

Industrial Investigation

b)

Market Research

6.

This type of marketing research refers to collected information that can be measured numerically. Example: The number of people who live in a trading area and their average income.

a)

Quantitative Research

b)

Qualitative Research

7.

This type of marketing research involves collecting information that focuses on the characteristics of customers - it can't be measured numerically. Example: Favorite type of music or recreational activity.

a)

Quantitative Research

b)

Qualitative Research

8.

This is data that has already been collected for some other purpose. Example: The US Census collects information about our population that businesses can use.

a)

Primary Data

b)

Secondary Data

9.

This is newly collected data by the business to aid in answering a specific question. This can be done with surveys, interviews, experiments, or with by simply observing customers.

a)

Primary Data

b)

Secondary Data

10.

What primary research method should a business use to determine price sensitivity for one of its products?

a)

Survey

b)

Experiment

11.

This is used to direct marketing efforts at a very large and diverse group and everyone is considered to be a potential customer.

a)

Target Marketing

b)

Mass Marketing

12.

This refers to age, gender, race, income level, ethnicity, educational attainment level, or religious affiliation.

a)

Demographics

b)

Geographics

13.

This is based on the idea that people who live in the same areas will have the same needs and wants.

a)

Geographics

b)

Demographics

14.

This refers to our hobbies, interests, lifestyles, attitudes, and our social values.

a)

Demographics

b)

Psychographics

15.

This term refers to the specific group of customers a business wants to reach with its marketing efforts. Another name for our customers!

a)

Target Market

b)

Mass Market

16.

This refers to the total number of product lines a business offers to its customers. Example: A coffee shop offers espresso beverages, brewed coffee, smoothies, teas, and hot chocolate.

a)

Product Mix

b)

Product Width

17.

This refers to the variety of products that make up the primary product mix. Example: A coffee shop may offer five different fruit smoothies.

a)

Product Depth

b)

Product Width

18.

This is the variety of separate products that will be offered by the business. Example: A coffee shop might offer breakfast foods in the morning and sandwiches for lunch.

a)

Product Width

b)

Product Depth

19.

Reductions is a term that refers to the amount by which a business's inventory has been reduced. What is the most common reasons for inventory reductions?

a)

Markdowns in Price

b)

Employee Discounts

c)

Stock Shrinkage

d)

All of these cause reductions.

20.

This term refers to the number of times a business has sold and replaced the value of its total inventory during a given period of time - usually a year.

a)

Stock Turnover

b)

Inventory Replacement

21.

This is the amount of all the goods a company has in its stock, including raw materials, work-in-progress materials, and finished goods that will ultimately be sold.

a)

Inventory

b)

Products

22.

When choosing suppliers/vendors which of these factors should you consider?

a)

Price

b)

Quality

c)

Service

d)

All of these are important factors!

23.

The process of selecting the best variety of products which will be offered during specified periods of time (seasons) by the business. Example: A coffee shop might offer a Peppermint Mocha during Christmas season or a green Shamrock Shake around St. Patrick's Day.

a)

Product Assortment Planning

b)

Seasonal Service Planning

24.

Which of the following is an example of an element that encourages a positive workplace environment?

a)

The ability to have fun at work.

b)

Mutual respect and appreciation.

c)

Flexible work schedules and understanding.

d)

All of these will encourage a positive work environment.

25.

This involves recruiting, interviewing, and hiring new employees as well as training, compensating, and disciplining employees.

a)

Industrial Resources Management

b)

Human Resources Management

26.

The process of welcoming a new employee to the business and familiarizing the employee with company policing and procedures.

a)

Familiarization

b)

Onboarding

27.

With this method of training, an experience employee or manager will demonstrate for a new employee the correct way of making a product while also explaining why and how it is done that way.

a)

Industrial Illustration Management

b)

Show and Tell Method

28.

Recognizing employees for work well done and allowing employees freedom and flexibility in their work will primarily help:

a)

lower the prices charged for products.

b)

motivate and encourage employees.

29.

Most businesses provide employee orientation as soon as new employees report for work because:

a)

Employees can learn everything in the beginning.

b)

That is when employees are most anxious to learn.

c)

Orientation focuses on specific job tasks.

d)

Employees can’t work until they have been oriented.