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WorksheetsMaking a Good Impression [Cengage Ch 4]
Total questions: 15
Worksheet time: 8mins
Forget that your reader is a real person.
Always
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Keep the reader in the forefront of your letter.
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Be courteous and tactful.
Always
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Write impersonal letters that sound like form letters.
Always
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Emphasis the "I" or "we" part of the message in business correspondence.
Always
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I demand. . . Totally unacceptable. . . You allege. . .
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Write to your readers as if you were carrying on a professional conversation.
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Your business letters should be stuffy and overbearing, full of legalese and jargon.
Always
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"As per your request . . ." "In lieu of . . . " "We regret to inform you that . . ."
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"Because . . ." "Soon . . ." "I'm also sending you . . . "
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"It goes without saying . . ."
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Pompous & bureaucratic business letters get great results.
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Polite and natural tone in how you express information in business correspondence.
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Vague, impersonal, sarcastic, pushy & condescending business letters.
Always
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Display a "You Attitude" where readers have a positive image of you and company you represent because of the words you use and the concern you show.
Always
Sometimes
Never
