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WorksheetsFront Office Management
Total questions: 10
Worksheet time: 5mins
How can you as FOA, project a feeling of hospitality during guest check-in processes?
Making eye contact, give a warm smile, offer assistance with the luggage, inquire about guest travel experiences or weather.
No eye contact and warm smile.
Looking angry at the guest.
Fasten the check-in processes so that you can continue playing computer games.
What are the important guest detail that need to be jot down in the registration form?
Guest's favorite food.
Guest correct name, contact number, method of payment, room rate, departure date, room type.
Guest's siblings name and their contact number.
Guest hobby and interest during free time.
Bank cards such as Visa card, Master card or AMEX are an example of (a) .
Upon check-in, guest needs to present his/her proof of identification that consists of:
electricity/ water bills.
telephone bills.
identity card or valid driving license with photo or passport.
selfie images in his/her phone.
What are some of the guest request with regards to his/her room?
room that has not been clean by housekeeping staff.
locations (views, level), layout and decor, special needs (hearing-impaired, ramps), bed requirements (king, queen, single).
breakfast provided for two persons.
candle light dinner for two.
(a) is a room that is thought to be occupied but in fact is vacant.
What is Rack Rate?
Highest rate charged by the hotel.
Rate offered to infrequent business travelers.
Rate offered to group travelers.
rate which is suitable for price sensitive market.
What is Complimentary Rate?
Suitable for business persons.
No charge to the guest (Free of Charge or FOC).
Rate for those traveling in group.
Rate for guest who are going for holiday.
(a) is room rate offered to business person of a corporation who are frequent visitors.
What are the two methods that can be used by FOA to maximize room rates?
Bottom-up and top-down sales methods.
Smile and greet the guest.
Ask the guest his preferences.
Do not give any option, just offer the most expensive room.
