WorksheetsFront of the House Exit Ticket
Total questions: 15
Worksheet time: 30mins
Which employee is at the top of the restaurant organization and is responsible for the overall operation of a restaurant?
server
host/hostess
general manager
busser
Which area is considered apart of the front of the house in a restaurant operation?
kitchen
dining room
manager office
freezer
How are most tables organized within a restaurant operation?
stations
colors
number of customers
number of employees
Which type of customers do NOT have a reservation at a restaurant?
open seating customers
reserved customers
walk-in customers
Which type of seating is used when restaurants seat customers on a first come, first served basis?
closed seating
reserved seating
open seating
overbooked seating
When does selling occur at a restaurant operation?
when a server takes the customer's order
customers paying their bill
customers eating
customers entering the restaurant
Where does a server pick up the order from that will be transmitted to the customer?
drive-thru window
serving line
pass-through window
buffet line
What is quality service?
ignoring customers
anticipating and fulfilling a guests' needs
bringing food items to the table that are cold
waiting 10 minutes to take a drink order
Bussing is which function in the front of the house?
serving the customers their food
showing customers to their table
taking customer reservations on the phone
clearing dirty dishes from the table
When should payment transactions occur at a restaurant?
before appetizers
after dessert or the entree
when the customers arrive at the table
when the food order is taken
Which front of the house employee has the responsibility of scheduling staff and cash management?
server
busser
manager
host/hostess
Which front of the house employee has the responsibility of welcoming and seating customers?
host/hostess
server
cashier
busser
Which front of the house employee has the responsibility of selling and delivering the dining experience to a customer?
busser
host/hostess
server
manager
Which front of the house employee is responsible for setup, clearing, and resetting of tables?
busser
server
cashier
host/hostess
Which front of the house employee is responsible for reporting the receipts and may prepare the bank deposit?
server
busser
cashier
host/hostess
