WorksheetsJun20_Quiz2 _Business Marketing & Channel Management
Total questions: 20
Worksheet time: 50mins
Methods of communication that a marketer uses to provide information to different parties about the product
Methods of communication that a marketer uses to provide information to different parties about the product
Place
Product
Promotion
Price
The goal of distribution channels in business market is to move products from producers to
Household
Single end user
Government sectors
Individual consumer
The roles of sales person as a problem solver are as follows EXCEPT
To help customer to define the buying problem
To give effective customer service
Represent and entertain customer at the factory or head office marketing
Conveying selling messages to potential as well as the existing customers
The objectives of this activity is to inform, persuade, remind or reinforce about the products and services in the business market.
Place
Product
Promotion
Price
It is a marketing effort that uses a mail service to deliver a promotional printed piece to the target audience.
Personal selling
Direct marketing
Demonstration
Adopting village
Business intermediaries are often technically qualified refers to the nature of business channel of ______
Mixed system
Characteristic of intermediaries
Channel size
Geographical distribution
This type strategy of conflict resolution is more focus on items, which are lower priority in order to get those, which are higher priority. It requires that a negotiator knows his or her own priorities, but also the priorities of the other side. If one side values something more than the other does, they should give it in exchange for reciprocity on issues that are a higher priority to their opponent.
Persuasive
Aggressive
Logrolling
symbiotic
Exhibition involves a large number of manufacturers from a particular industry present their products and show their capabilities to distributors, wholesalers, retailers, and end-users.
True
False
Legalistic is useful for resolving conflict when the two sides share an important goal, channel members have some differences and they are in a position to trade things that they value with one another
True
False
Human relation skills, negotiation skills, communication skills, technical background and job knowledge are the criteria evaluated in selection process.
True
False
Choose the correct term for situation below:
A firm that enhances the value of the products it resells by including complementary products or services, usually as part of a package deal. They play a prominent role in the computer industry, and may provide additional hardware, installation services, consulting, troubleshooting, or other related products or services
Value added reseller
Commission Merchant
Broker
Intermediaries
Choose the correct term for situation below:
They deal with bulk commodities such as raw materials and they have short-term arrangement with manufacturers of product, which sold in large quantities. They do not buy the products, but they perform the function of arranging, inspection physical handling, negotiating process and completing sales.
They represent the manufacturer and manufacturer pays their commission.
Direct marketing
Broker
Commission Merchant
Value added reseller
Choose the correct term for situation below:
There is an availability of various products at distributor’s store, which meet most of the requirements of small scale manufacturers
Promotion
Prospecting
Legalistic
Variety of product
Choose the correct term for situation below:
Conflict may arise if there have inaccurate expectation of action of the channel members. It may have differences on how one channel member expects another member to behave. If there are differences in the expectation and the perception on the behavior of another member, conflict is likely to arise.
Unclear roles and right
Difference in perception
Workload
Difference in behaviour
Choose suitable answer for situation below:
This is one of the source of conflict of changes in specification of position or poorly defined roles and right may cause conflict among channel members. Conflict also arises when there is lack of agreement concerning appropriate roles and rights of channel members
Unclear roles and right
Misunderstanding of job scope
Difference in perception
Variety of choice
Choose the best term for situation below:
This type of conflict occurs between different levels in the same marketing channel - for example the conflict may be between a wholesaler and a retailer or a manufacturer and a wholesaler. This conflict involve a disagreement between two channel members on different levels.
Vertical channel conflict
Horizontal channel conflict
Multi channel conflict
Square channel conflict
Choose the correct answer for situation below:
The industrial marketers conduct this type promotion tool by conducting an event and arrange for audio-visual presentation through the technical experts of the company. It is normally has a question and answer session for the benefit of buying organizations where technical information is provided to them relating to their nature of activity.
Promotional letters
Exhibition
Seminar
Trade show
Choose the correct term for situation below:
A person who is employed in the job of promoting products and services and getting people to buy them. They are employed and managed directly by a firm in the business market
Value added reseller
Commission merchants
Broker
Sales force
Choose the correct term for situation below:
In this organizational structure, a firm assign a salesperson in a particular territory, branch or region for promoting all the products to the entire customer located in that geographical area. This is also known as territorial sales force structure, and it means that the organization assigns each sales rep to a certain geographic area.
Geographical organization structure
Horizontal organization structure
Multi channel structure
Mixed organization structure
Choose the correct term for situation below:
This is one of the effective form of promotion where in personalized letters are sent to individual customers along with catalogues and coupons giving technical specifications about an existing or new products which are to be launched.
Promotional letters
Promotional mix
Advertising
Sales promotion
