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WorksheetsTraining and Development
Total questions: 148
Worksheet time: 1hrs 14mins
Which of these roles rely on the participant being told an answer?
Counselling
Mentoring
Teaching
Coaching
When accountability becomes an issue, make sure that...
...everyone is copied into your email.
...you speak to the team and raise issues.
...you speak to your manager and raise issues.
...you speak to your coachee and use funneling questions to identify the barriers.
How often should you monitor your coachees and the evidence they need?
It's their responsibility, not ours.
Assessment Points
Weekly
Monthly
The goal of coaching is building ______________________ .
awareness
responsibility
self-belief
All of the above
Which of the following is correct definition about Coaching?
Focuses on assisting & giving advice in resolving issues by looking at past/present or where/what
Focuses on passing on advice and experience of a person who has been there and done it before
Focuses on treating or healing a psychological disorder due to past difficulties that hampers present emotional functioning
Focuses on goal achievement and performance improvement by inspiring new thinking that seeks new possibilities & take new actions towards achieving a goal
The letters G & R in the GROW model coaching stands for
Goals; Requirement
Goals; Reality
Go; Reality
Getting; Reality
The GROW model is a tool designed to
Ensure proper growth among all employees
Evaluate the employee’s performance
Structure coaching sessions with employees and keep your coaching conversation on track
Assist the manager in writing the employee’s performance report
The letter 0 in the GROW model coaching stands for
Options
Outcome
Observation
Organize
PLC/Professional Development is found under which phase of the coaching cycle?
Pre-Conference
Post-Conference
Learn
Shared Event
What are the main parts of the coaching cycle?
Modeling, Post Conference, Professional Development
Pre-Conference (Examine Data, Set Goal), Learning, Shared Experience, Post-Conference
Pre-Conference, Observation, Modeling
Examine Data, Set Goal, Model, Observe
What is the purpose of the coaching cycle?
To make the teachers teach
Student Growth & Learning
To Show Teachers How it's Done
Collaboration
1. A specialized service whose primary concern is with the individual and to help them to solve their problems.
Teaching
Guidance
Learning
Services that are organized to familiarize the students with the new surroundings and there by adapt themselves and make necessary adjustments is
Follow up services
Placement services
orientation services
Directive approach of Counseling also called as
Psychoanalytic theory
Psychological theory
Client centered theory
Vocational guidance is provided to
selection of subjects
solve personal problems
choose an occupation
Who proposed the client centered approach?
Freud
Rogers
Adler
It has to be given to students to face the situations bodly and confidently, to enable them to adjust to the situations which they cannot change.
Personal Guidance
Social Guidance
Avocational Guidance
Moral Guidance
It is a method of recording and providing meaningful, significant and comprehensive information about an individual over a year.
Sociometry
Cumulative record
Anecdotal record
Interview
Write your experience in USM in just one word or one line
In the components of communication which one of these carries the maximum weight age
Tone of the voice
Gestures/Expressions
Words
None of the above
Which one of these is not an effective listening barrier?
Fear of Listening too well
Listening for what one wants to hear
Lack of self awareness
None of the above
uh-huh, mmm, I see ,right,that's interesting ,yes along with nodding in the process of verbal listening are known as (a)
Continuous (a) facilities the opportunities to rise to the top.
When the employees are required to handle sophisticated machinery and equipment, then (a) training is used.
The term _________ is used to indicate the process by which attitude, skills and abilities of employees to perform specific jobs are increased.
Education
Learning
Training
Recruitment
Under Apprenticeship training, a uniform period of training is offered to trainees in which both _______ & _________ here, are placed together.
Efficient and inefficient
fast & slow
active & inactive
none of the above
Training and development of employees are related to:
(a)motivation
(b)career path
(c)compensation
(d)planning
Match the following methods of training with their suitable examples:
a-b b-c c-a
a-c b-a c-b
a-a b-c c-b
none of the above
Training and development are not included in career growth of employees.
True
False
Under which training method, both the technical institutes and the business organisations jointly impart training to their members?
(a) Induction Training
(b) Apprenticeship Training
(c) Vestibule Training
(d) Internship Training
The purpose of one of the training methods is to make the new employee feel at home and develop a feeling of belonging-ness in the organisation. That method is
(a) Induction training
(b) Apprenticeship training
(c) Internship
(d) Vestibule school
Which is an advantage of Computer Based Training for an employee being trained?
They can do it in their own time
Its cheaper
Its quicker
Its easier to understand
What is an advantage for a trainer running Computer Based Training training?
They don't have to be with every student.
It costs less to develop than other methods.
Students always learn best this way.
They don't have to update their lessons.
What is a disadvantage for an employee training using Computer Based Training?
It's more expensive than other methods.
It's difficult to understand.
It's hard to motivate yourself to complete it.
It takes a lot longer.
A benefit of Computer Based Training for instructors is:
They can keep track of students' progress.
They get to know all the students.
They make less money.
They can teach smaller groups of students.
__________ refer to trainers, experts, and learners interacting and in real time.
synchronous unizetious
synchronous communication
verbal communication
written communication
Distance learning involve ______ and individualized, computer-based-training
technology-based training
onlne learning
teleconferencing
homework
What is the tasks for a HR Assistant role?
Company Gathering
Scheduling Appointments for Him/Her Only
Posting Job Openings
Does not Provide Secretarial Support
HR Assistants support management-level staff by performing variety of task such as:
Keeping Track of Employee Information
No Record-Keeping within Organisations
Being a Receptionist
Preparing Old Employee Files
Does HR Assistants handle sensitive Employee and Company Information? (e.g address,compensation, tax withholding information and insurance plans)
YES
NO
Key Definition of Learning:
The Arts and Other Manifestations of Human Intellectual Achievement regarded collectively.
An Essential or Characteristic part of something Abstract.
The devotion of time and attention to gaining knowledge of an academic subject, especially by means of books
Act of Acquiring of Knowledge through Study and Experience in order to Increase Skills and Abilities.
Education and Training are both different facets of learning.
TRUE
FALSE
Identify a characteristic of a Learning Organisation:
Facilitates the learning of its members and continuously transform itself.
Encourages the organisation to shift to a more interconnected way of thinking.
Employees are rewarded for learning and are provided with enriched jobs, promotions, rewarding careers and attractive compensation.
Organisations is known for their strong learning culture tend to attract more talents and better qualified employees.
The reason why organisations invest in employee training and employee benefits:
To improve Employer Branding as Employer of Choice
Nothing Else To Do
Good Impression about the Company
To let employees run for the learning opportunity between their colleagues
Investing in Employee Training enhances the Company's Branding as:
A company that do that for credit-ability
A company that nurtures and values its employees
A company that has nothing else to do with the money they have
A company that offers its Employee to grow and meet their individual goals and aspirations
How can Employees benefit from Training?
Increased Job Satisfaction and Higher Morale
Improved Performance and Higher Productivity
Increased Capacity to Adopt New Technology and Methods
Improved Personal Safety and Reduced Deficiencies
Describe ways of which Online Training can Carry out?
Personal Lecturing
Remote Learning
Work Shadowing
Audio-Visual Based Learning
Below are methods and techniques to organized induction program EXCEPT:
effectiveness
scheduling
organizing
planning
Activities designed to help the individual worker grow but which are not confined to a particular job is called ________.
development
training
learning
motivation
One of the training benefits is ________.
reduce employment cost
enlarge the applicant pools
increase in company reputation
increase staff productivity
Below are the examples of on-the-job training EXCEPT:
coaching
job rotation
simulation
apprenticeship
Adventure learning method is useful __________.
to expose the real working environment
to familiarize with organization policies
to reduce employee nervous and worry
to develop teamwork and leadership
A good appraisal systems must be ___________.
simple and cheap
customized to the needs of an organization
setting a high level of standards
judgemental results
Aini is a dedicated and high performer employee. During the appraisal day, she is suffering a fever. As a results, her supervisor gives her a low marks for her KPI this year.
This environment illustrate ________ exists in performance appraisal.
halo effects
central tendency
recency effect
stereotyping
A good performance appraisal system may brings various benefits EXCEPT:
provide communication channel between manager and subordinates
give feedback to employee current performance for improvement
provide documentation if disciplinary proceedings are needed
increase in employee supply chain within the industry
________ happen when appraiser rates all his subordinates as being average on all criteria being evaluated.
halo effect
stereotyping
central tendency
fatigue
Comparative method means _________.
a manager comparing the current organisation's performance with the target set.
a manager rank the subordinates according to the employee's performance
a manager creating a competitive working environment for the employees
a manager deciding to offer interesting benefits to get the best employee compared to its competitor
Role-playing is involves the movement of the trainee from one job to another.
TRUE
FALSE
On-the-job training is a training which is conducted outside the working environment.
TRUE
FALSE
Training needs can be identified by understanding knowledge, skill and ability possessed by each employee.
TRUE
FALSE
Standards of performance is a minimum requirement for a training objectives.
TRUE
FALSE
It is important to ensure the appraisal system created is reliable and receive top management support.
TRUE
FALSE
Other parties outside of the organisation can be used evaluate our employee's performance.
TRUE
FALSE
Only new employee needs training to improve their skills to do a job.
TRUE
FALSE
Simulation training technique is useful if it is impossible for the trainee to be trained directly to the real environment with the lack of skills.
TRUE
FALSE
The manager must reveal the employee's performance result after evaluation made.
TRUE
FALSE
Lecture is one of the example of on-the-job training method.
TRUE
FALSE
Which one of the following terms refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions?
job description
job specification
job analysis
job context
The information resulting from a job analysis is used for writing ________.
job descriptions
corporate objectives
personnel questionnaires
training requirements
All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT ________.
work activities
human behaviors
performance standards
employee benefits options
Allison, a manager at a large clothing retail store, needs to determine essential duties that have not been assigned to specific employees. Which one of the following would most likely provide Allison with this information?
work activities
job context
job analysis
performance standards
The ________ lists a job's specific duties as well as the skills and training needed to perform a particular job.
organization chart
job analysis
work aid
job description
Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job analysis. What should be Jennifer's first step in the process?
deciding how the gathered information will be used
collecting data on job activities and working conditions
selecting representative job positions to assess
reviewing relevant background information
Which one of the following is a written statement that describes the activities, responsibilities, working conditions, and supervisory responsibilities of a job?
job specification
job analysis
job description
job context
Which one of the following refers to the human requirements needed for a job, such as education, skills, and personality?
job specifications
job analysis
job placement
job descriptions
All of the following requirements are typically addressed in job specifications EXCEPT ________.
desired personality traits
required education levels
necessary experience
working conditions
What is the final step in conducting a job analysis?
writing a job description and job specifications
validating all of the collected job data
collecting data on specific job activities
reviewing relevant background information
Murray, Inc. emphasizes a desire for detail-oriented, motivated employees with strong social skills as indicated in the firm's job ________.
specifications
analysis
reports
descriptions
Job ________ means assigning workers additional same-level activities.
enrichment
assignment
enlargement
rotation
Which one of the following terms refers to systematically moving workers from one job to another?
job rotation
job enrichment
job enlargement
job adjustment
Which one of the following terms refers to redesigning jobs in a way that increases the opportunities for the worker to experience feelings of responsibility, achievement, growth, and recognition?
job rotation
job enrichment
job reengineering
job enlargement
Who argued that the best way to motivate workers is to build opportunities for challenge and achievement into their jobs via job enrichment?
Adam Smith
Frederick Taylor
Frederick Herzberg
Abraham Maslow
Your supervisor asks you to complete a task that you think is very hard. What should you do?
Just not do it.
Talk about it with your supervisor and come up with a solution.
Yell at your supervisor for giving you such a hard task.
Don't tell your supervisor you think it's difficult and try to do it on your own anyways.
You wake up one morning and feel very sick, but you're supposed to work that day. What should you do?
Call your supervisor and let them know you're not feeling well and won't be at work.
Still go to work anyways.
Just go right back to bed.
Don't go to work, but don't let anyone at work know.
You want to take a day off from work to attend a family party. What should you do?
Just miss the family party. You HAVE to go to work!
Just don't show up to work that day.
Tell your supervisor you would like the day off for a family event.
Go to work for a little bit and then leave early.
You make a mistake at work. What should you do?
Pretend it didn't happen.
Start crying.
Get really down on yourself and stop doing your job.
Let your supervisor know about the mistake and talk with them about how you can avoid it next time.
You're trying to get your work done but one of your co-workers keeps trying to talk to you and distract you. What should you do?
Politely tell your co-worker that you're trying to work and that you'll talk to them later.
Yell at them and tell them that they're annoying you and to stop talking.
Just keep talking to them anyways, even though you are distracted.
Go tell your supervisor on them.
You are at work and you start to feel sick. What should you do?
Nothing-just stay at work until it's time to leave.
Let your supervisor know that you are not feeling well and that you'd like to go home.
Complain to all your co-workers and supervisor all day about how sick you are.
Just leave work without telling anyone.
You are running late to work. What should you do?
Just turn around and go back home.
Start screaming and freaking out because you are going to be late.
Call you supervisor and let them know you are running late.
Still go to work, but just show up late and not tell anyone.
An angry customer starts yelling at you about something that is not your fault. What should you do?
Just sit there and say nothing and let the customer yell at you.
Yell back at the customer and get into a fight with them.
Apologize to the customer and offer to call your supervisor over to speak with them.
Just ignore the customer and walk away.
Your supervisor gives you a task to do that you don't know how to do. What should you do?
Try to figure out how to do it on your own.
Talk to your supervisor and tell them you don't know how to do it and need some help.
Just don't do it.
Ask a co-worker to help you.
You hurt yourself at work. What should you do?
Let a supervisor know you got hurt and get help.
Just do nothing-the pain will go away eventually.
Start screaming and yelling.
Keep working while injured.
A ___________ is a course of study that prepares students for careers in specific trades and occupations that need skilled workers.
career and technical program
apprenticeship
An _________________ involves working for a qualified professional to learn a skilled trade.
apprenticeship
allocate
______________________ educational requirements vary by occupation or specific career field
portable
postsecondary
Many human services careers provide _____________________________ so workers can learn about the specific job duties and responsibilities.
competencies
On-the-job training
You can get a two-year degree from
a community college
on-the-job training
A ____________________, or four-year degree, is earned through colleges and universities.
bachelor’s degree
master’s degree
_____________ is the highest degree a person can earn.
Master’s degree
Doctorate degree
In addition to a degree, some human services careers also require state licensure, _____________________, or professional registration.
competencies
certifications
What's the most important thing you learned from today's lesson?
_____ is learning activities designed to help individual employee to grow but which are not confined to a particular job
Training
Education
Development
Skills
The first step in organizing a training program is
Set learning objectives
Identify training needs
Design the program
Evaluate the program
The aim of the person analysis is to _____
describe the desired outcome of the training
determine the exact content of the training
identify the employee who needs training
set objectives for the employees who is being trained
The following are benefits of training EXCEPT
Increases employee's productivity
Keep employees knowledge and skills up-to-date
Help attract and retain talented employees
Decreases employees' job satisfaction
The following statements are TRUE about training EXCEPT
Training are needed when hiring new employees
Training is needed for newly promoted employees
Training is needed when the law requires it
Training can be used as a disciplinary action tool
On-the-job training is suitable when ____
the nature of work is dangerous
work environment is noisy and distracting
cross-training employees within the department
expensive technology needs sensitive handling
The following are disadvantages of On-Job-Training EXCEPT
Managers and peers may not use the same process to complete a job
Products produced may vary in quality
Employees can carry out their jobs in a short span of time
Trainers may pass on bad habits
Training programs must be evaluate to ____
ensure employees will not quit from the company
ensure trainers are happy
justify the financial investment in the training
enhance the training facilities of the company
Smile sheets and reaction sheets are used to measure _____
learning
behavior
reaction
results
Cost and benefits analysis is used to measure _____
reaction to training
training impact on organization
how much employees have changed due to training
the knowledge gained by trainees
These following are some of the consequences of the situation that contributed to initiate training need assessment, except :
The slowing down of production and the under utilization of machines and equipment.
An increase in the proportion of work rejected on inspection for not meeting the standards laid down.
Increased demands on supervisors’ time.
Job satisfaction because the worker is adequately prepared to do the job.
When general performance weakness have been observed or are anticipated in functions at or across divisional boundaries, indicated that the performance problem and training needs classification level of :
Individual
Organizational
Occupational
Transactional
These are some of training benefits for organization :
Improved employee work performance and productivity
Less absenteeism
Extra earning accrued through improved job performance and the enhancement of career and promotion prospect
Greater customer or client satisfaction
Below statement refers to Training Need Assessment
The selection of the systematic design and development of training content
Seek to identify accurately the levels of the present situation in the target surveys, interview, observation, and others secondary data
Internal validation of measuring trainee’s performance
Is the method of determining if a training need exist and if it does what training is required to fill the gap
What are differences between training, education and development ?
Training : knowledge and skill for what you do now
Education : knowledge and skill for your next role
Experience : experiences and targeted assignments that grow you
All above statement correctly
Three occasions to determine training needs :
Proactive, Reactive, Preventive
Proactive, Reactive, Evaluative
Reactive, Proactive, Determinant
Reactive, Preventive, Determinant
Identify gaps in job performance; Identify causes of job performance; Identify solutions to close performance gap; Clarity and confirm if training is an appropriate solution. These are activities of phase :
Gather job performance data
Conduct a performance analysis
Conduct a cost-benefit analysis
Conduct a training plan design
Two of phases of proactive training needs are :
Gather information
List of training course
Interview stakeholders
Analyze information
When we know little about the topic or area and training is about something complicated, the best of survey method to use :
Observation
Focus Group Discussion
Interview
Questionnaire
