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The Business Letter

Total questions: 30

Worksheet time: 15mins

Name
Class
Date
1.

Dear Mrs. Chambers,

is a proper salutation for a business letter

a)

True

b)

False

2.

Dear Mr. Henry:

is an example of a...

a)

Subject Line

b)

Salutation

c)

Complimentary Close

d)

Greeting

3.

Yours Respectfully

is an example of a...

a)

Closing Line

b)

Signature Line

c)

Complimentary Close

d)

Complimentary Message

4.

The heading includes...

a)

Your Address and Date

b)

Recipient's Address and Date

c)

Your Address

d)

Your Address and Time

5.

The first address at the top is called?

a)

Salutation

b)

Return Address

c)

Letter Address

d)

Receiver's Address

6.

The tone of the letter should be...

a)

Strong

b)

Informal

c)

Formal

d)

Moderate

7.

The letter of complaint is not a professional letter.

a)

True

b)

False

8.
The main text of a personal letter, business letter, memo, email, or report. 
a)
Complimentary Close
b)
Body
c)
Dateline
9.
A keying style for a letter or memo in which all the text is aligned at the left margin.
a)
Block Style
b)
Hanging Indent Style
c)
Paragraph Style
10.
A letter sent from one business or organization to another or to an individual.
a)
Personal Business Letter
b)
Business Letter
c)
Friendly Letter
11.
Ending of the letter. Example:  Sincerely yours, 
a)
Salutation
b)
Keyed Name
c)
Complimentary Close
12.

Julie Henderson

123 Main Street

Lenexa, KS 66222

is an example of what part of the business letter?

a)

Heading

b)

Signature Line

c)

Recipients Address

d)

Body

13.

Dear Mrs. Collins, (comma)

is a proper Salutation for a business letter.

a)

TRUE

b)

FALSE

14.
Dear Mr. Zuck:
is an example of a...
a)
Subject Line
b)
Salutation
c)
Greeting
d)
Complimentary Closing
15.
Sincerely, 
is an example of a...
a)
Closing Line
b)
Signature Line
c)
Complimentary Closing
d)
Complimentary Line
16.
When you sign a letter, it can only be in what 2 colors of ink?
a)
Red or Black
b)
Blue or Red
c)
Black or Blue
d)
Pencil or Blank Ink
17.
The heading includes...
a)
Your Address and Date
b)
Recipients Address and Date
c)
Your Address
d)
Your Address and Time
18.
4/5/2017 is an appropriate date to use in a business letter.
a)
TRUE
b)
FALSE
19.

The correct punctuation to use after a salutation is

a)

A comma only

b)

A colon only

c)

A comma or colon

d)

A colon or exclamation mark

20.

Where is the sender's contact information and address (also called return address) located on the page of the letter?

a)

In the top right corner of the letter.

b)

Embedded in the letter.

c)

In the top left corner of the letter.

d)

Centered at the top of the letter.

21.

Where is the date located in the letter?

a)

Under the sender's address and contact info.

b)

In the top right corner.

c)

At the bottom of the letter under the sender's signature.

d)

In the first paragraph of the letter.

22.

The inside address or business address conveys the contact information/address of the recipient of the letter.

a)

True

b)

False

23.

What is true of the salutation or greeting of the business letter?

a)

It is important to address a specific person if you have that information.

b)

"To Whom It May Concern" is good if you do not know who the recipient is.

c)

It usually begins with "Dear" and ends with a colon.

d)

All of the above.

24.

In the first paragraph of the body of the letter, you should...

a)

include your first and last name.

b)

tell about who you are and why you are writing the letter.

c)

ask questions of the recipient.

d)

None of the above.

25.

The concluding paragraph of the body should always...

a)

include your contact information.

b)

demand a reply.

c)

include a humorous point.

d)

thank the reader.

26.

A good word/phrase to use as a closing is...

a)

Sincerely

b)

Best regards

c)

Respectfully

d)

All of the above

27.

Block format means the letter should be

a)

centered.

b)

indented.

c)

include some parts left-aligned, some centered.

d)

left-aligned, single spaced with spacing between parts/paragraphs.

28.

The tone of the letter should be...

a)

professional and respectful.

b)

academic and sophisticated.

c)

informal and friendly.

d)

colloquial/slang-ish and silly.

29.

What is the last thing you should always do before sending the letter?

(a)  

30.

Between the body paragraphs of the letter, there is one blank line

a)

True

b)

False