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WorksheetsMedellin Tech Fest
Total questions: 10
Worksheet time: 5mins
What are the 3Fs to show empathy?
Feel, fight, found
Felt, find, forget
Feel, felt, found
Fell, feel, forgive
What definition best describes "customer"?
The owner or manager of an establishment
A person, company, etc, that seeks the advice of a professional man or woman
Individual or business that purchases another company's goods or services
One that finances a project, event, or organization
Choose the phrasal verb that completes the sentence:
"The skills and processes you use to solve problems ___ __ your ability to analyse a situation and decide on a course of action"
come up with
stand for
draw on
rely on
When solving a problem, don't
Maintain an attitude of curiosity
Focus on the pressure or consequences of the problem
Understand as many details about the problem as possible
Assume that a solution exists and that, with enough digging, you will find it
Organize the sentence:
help be happy I'd to
(a)
Choose the phrasal verb that completes the sentence:
Loyal customers will always ___ ____for your products
and services.
take care
come back
keep over
check out
What are some customer retention strategies?
Referrals
Automate your customer service
Target customers with special offers
All of the above
What phrasal verb would you use to tell your customer you will return the call?
May I ___you____in 2-3 hours?
(a)
What phrasal verb would you use in this sentence:
I would be happy to help you ____ this_____.
figure up
check out
figure out
break down
This game was
challenging
easy
nice
tedious
