WorksheetsOffice Admin
Total questions: 10
Worksheet time: 8mins
Which of the following methods can be used for written communication to staff members?
I. Circulars
II. Letters
III. Index cards on files
I only
II only
I and II only
II and III only
2. An officer left last night for a three-day business conference in another Caribbean territory. You have just seen on your desk a copy of a short letter which you had prepared for his folder. Which of the following is the MOST appropriate action to take?
Send the details of the letter to him by electronic mail.
Send a copy of the letter to him by special delivery
Tell him the details of the letter by telephone
Assume that he no longer requires the letter and file it
Which of the following pieces of equipment would be MOST useful in an office where replicas of original documents are often needed?
Photocopier
Ink duplicator
Spirit duplicator
Offset litho machine
Kelly is creating a ten-page handbook and needs to make 100 copies. Which three items of equipment would she be most likely to use?
a. A shredder, a guillotine and a stapler
A printer. A fax and a laminator
A computer, a photocopier and a binding machine
A scanner, a printer and a laminator
The person above you on a organisation chart is always:
The chief executive
Your colleague
Your subordinate
Your boss
The most appropriate way to greet a visiting client is to:
Ask them what they want
Shake hands
Smile and introduce yourself
Ask them to sit and wait until you are ready to deal with them.
A characteristic of an open-plan office is:
It does not exists- user communicate in cyberspace
Many staff work in open areas separated by cubbies to give some privacy.
There are no walls or screens between managers and staff.
It is designed to have ergonomic benefits
An advantage of working in an ergonomically designed office is that:
It has the latest equipment
There is better team spirit.
It is easier to work efficiently and safely.
It will be an open-pan area.
Two results of buying modern office equipment are likely to be:
I. An increase in staff
II. An increase in efficiency
III. An increase in clients
IV. An increase in quality
I and III only
II and iv only
All of the above
None of the above
The main feature of a centralized records management system is:
Expensive equipment
Having a computerized system
It holds all of the records in one place
Records are kept in different departments
