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WorksheetsIntroduction To Shopee
Total questions: 16
Worksheet time: 10mins
When was Shopee founded?
3-Dec-15
4-Dec-15
3-Dec-16
6-Dec-16
Who is Shopee Malaysia's MD?
Chris Feng
Forrest Li
Terence Pang
Esten Mok
Who is Shopee's CEO?
Chris Feng
Forrest Li
Ian Ho
Esten Mok
Who is Shopee's founder?
Chris Feng
Forrest Li
Ian Ho
Esten Mok
Who is Shopee's parent company?
Garena
Shopee
Airpay
SEA
How many countries does Shopee operate in?
6
7
9
8
What is Shopee's key feature?
Customer Service
Business Development
Marketing
Shopee Guarantee
How many sub-teams are under CS Level 1?
Level 1 : Calls
Level 1: Email
Level 1: Chat
Level 1: CB team
Which of the following are Shopee's main platforms?
Shopee App
Shopee Web
Shopee Seller Center
Shopee Facebook Page
What are the key points for Shopee Guarantee?
3rd Party Protection
Guarantees replacement of goods
Payment protection for both buyers and sellers
Provides Timeframe
What is the formula for Shopee Guarantee?
Days to Ship
Refund Request
Estimated Delivery Days
3 days Grace period
How many days' range that can be set as Ready Stock shipments?
1
3
2
5
How many days' range are part of Pre-order shipments?
7
14
30
35
What are the main CS tools used by agents?
X-Lite
Back End
Salesforce
Zoiper
What is Shopee MY's contact number?
03 2298 9222
03 2787 9299
03 3658 9299
03 2777 9222
What is Shopee MY's email address?
help@support.shopee.com.my
support@shopee.com.my
help@suport.shopee.com.my
support@shoppe.com.my
