WorksheetsD7 WCAP
Total questions: 8
Worksheet time: 3mins
1- cst has WCAP, Incase Matrix has no logs, CCA should reset & configure , For UP Customer only ?
True
False
2- cst has WCAP , Restart Port & CPE, customer Line Status checked : Line Down, Matrix Status checked : Matrix up, Data Status from Main : Line Down , whats the Next Step :
Escalate to SLS
Escalate to IU
4- cst has WCAP Case , Restart Port & CPE, customer Line Status checked : Line Up, Matrix Status checked : Matrix down, Pop Type checked : Cabin , whats the next step :
Check if Customer Obtained IP
Check existence of NAS Port ID
5- cst has WCAP Case , Restart Port & CPE, customer Line Status checked : Line Up, Matrix Status checked : Matrix down, Pop Type checked : Cabin, existence of NAS Port checked : Not exist , whats the Next Step :
Escalate to SLS
Bscalate to IU
6- cst has WCAP Case ,Restart Port & CPE, customer Line Status checked : Line Up, Matrix Status checked : Matrix down, Pop Type checked : Cabin, existence of NAS Port checked : exist, Log IP checked : No Logs whats the Next Step :
Reset Hard and re-configured
Escalate To IU
7- cst has WCAP Case , Ask cst to disconnect phone cable from CPE , and ADSL Down this mean cst has problem in his CPE ?
True
False
10- cst hasWCAP Case , land line bills from TE website : No bills, Customer Calling from the same ADSL number : No, Voice Status Checked : Not sure, Phone set avail : No, Called customer land line : Recorded MSG, other MSG , whats the Right Action :
Escalate Voice Down
Transfer cst to 111
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