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WorksheetsD11 Logical instability
Total questions: 11
Worksheet time: 2mins
1- Cst has logical instability with multi-login > 3 Min reset and reconfiguration done and problem still the same so the right action will be.
Inform Customer To Check With Another CPE
Reset & Reconfigure again
2- For logical instability case (Multiple Login = 3 min) Reset and Reconfigure , still the same issue
Adjust Mtu
Escalate ticket to SLS
3- Cst has logical instability with multi-login > 3 Min reset and reconfiguration done and problem still the same, cst checked with another CPE but still the same , so the right action will be.
Check for spyware
Escalate To SLS
4- Customer complain from instability ,Line supported by Assia, you found Last fix within 24 hours from now, Clear View output : No DSL Physical Layer Issue Is Detected , your action :
Handle as Logical Instability
Handle as physical instability
5- Cst has logical Instability case connected through cable CST has spywares CCA action :
Continue T-SH
Stop T-SH and CST must has clean PC
6- CST has Logical Instability case and has congested POP
Stop Trouble shooting and inform CST script
continue Trouble sooting
7- While Trouble shooting Logical Instability CST must connect his CPE via Cable
True
False
8- Spyware command :
Ping
Netstat -n -o
9- 127.0.0.1 consider aspayware
True
False
11- We can handle logical instability case via mobile ?
True
False
س: ما هو الشيء الذي يتحدث بجميع لغات العالم؟
